Detailed job description and main responsibilities

• Deal with telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties
• Provide information and advice to service users, verbally and/or in writing.
• To act in accordance with the Service in processing new referrals. This includes, but is not limited to: allocating referrals, inputting data into appropriate platforms, to create referrals within the S1 platform, highlight for clinical triage and action triage outcomes as required.

• To assist with the allocation of patients and entering patient details into appropriate health care professionals' diaries.
• To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary. To regularly access the generic email systems, responding to all queries.
• To collate, enter and present activity data for service and management meetings and for monthly and ad hoc statistical returns.
• Maintain service line databases for record keeping, ensuring accurate reporting and invoice Including, where required logging maintenance for specialist equipment and IT service equipment for the service line.
• Monitor the service line central mailbox, forwarding emails as appropriate.
• Provide administrative cover where required across  ECP 
• Complete regular archiving of patient notes in line with trust policies and procedures.
• To be familiar with and to work within CNWL/WL policies related to the function of administration and your responsibilities as an employee.
• To be able to arrange meetings for the team, which include booking venues, distributing of agendas, and minutes.
• To be able to meet deadlines and to manage time effectively.
• To be able to work on own initiative and produce documents, which do not require checking as a matter of routine.
• To have a comprehensive understanding of computer software such as MS Office
• To book interpreters and transport facilities for patient appointments where required, to ensure equity of access for patients. To keep records of relevant information for audit and tracking purposes.
• Typing, formatting and sending of clinical letters, including appropriate attachments eg RTT forms, imaging, test results etc.
• To liaise with hospitals and other health partners regarding onward referrals or to obtain test results, ensuring appropriate documentation into the patient’s record.
• To maintain and monitor stock as required and follow processes for ordering of goods/supplies. To be able to navigate E-procurement systems and raise any queries/issues when necessary.
• To undertake any other tasks as required commensurate with the grading of this post.

Front of House Responsibilities

• To support an efficient and courteous ‘front of house’ reception service to all services users and visitors.
• Responsibility for the day-to-day smooth running of the site, for dealing with the general public and staff, reception, telephone work and correspondence.
• To report facility failures to the relevant contractors and report any other maintenance issues to ensure that premises are clean and safe.
• To manage the room booking service for the Health Centre/Clinic.
• To report all health and safety issues affecting anyone using the building, as per policies and procedures and help to maintain a clean and safe environment.
• To report accidents and incidents in accordance with  organisational policy and procedures.
• To open or lock the building securely as required.