Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: Part time flexible hours
- Hours
- Part time
- Flexible working
- Job ref
- 392-RNOH-1200
- Employer
- Royal National Orthopaedic Hospital NHS Trust
- Employer type
- NHS
- Site
- RNOH
- Town
- Stanmore
- Salary
- £29,176 - £30,225 Per annum Inclusive of HCAS
- Salary period
- Yearly
- Closing
- 11/05/2025 23:59
Employer heading

Ward Clerk
NHS AfC: Band 3
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
- Rated Good by the CQC
- Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
- Our Research and Innovation Centre works closely with our main academic partner, University College London
- Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
- Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
- In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
- Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
- Patients first, always
- Excellence, in all we do
- Trust, honesty and respect, for each other
- Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Job overview
To act as the frontline member for the ward by providing an effective reception service to visitors and staff, promoting a professional image at all times. To maintain a high level of patient care / customer service on the ward. To provide administrative support to the nursing staff, members of the multi-disciplinary team and the acute intervention and clinical site team.
The post holder will work 11.5 hours per week flexibly Monday to Friday according to the needs of the unit, possibly over 2 days in a week.
Main duties of the job
The main duties are:
Greeting relatives and patients
Answering telephone enquiries
Making sure that blood results are printed on time
Administrative tasks as required
Audits
Inputting data for the team and other areas within the division
Producing reports from data bases
Working for our organisation
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.
Detailed job description and main responsibilities
Main Duties and Responsibilities
1. Assist in promoting an open and friendly working environment within the ward/unit.
2. Maintain confidentiality at all times.
3. To provide excellence in customer service and sensitivity to patient’s needs.
4. To help maintain a high standard of patient relations, dealing with any issues promptly and in a sensitive manner.
5. To maintain a tidy, welcoming dayroom area updating leaflet displays / notice boards etc.
6. To promptly report faults / safety issues on the ward to the estates department via email or in an emergency by telephone.
7. To effectively organise your workload under your own initiative, without the need of supervision.
8. To organise and help maintain an efficient reception area / nurses’ station.
9. To lead on initiatives for improving administration functions on the ward.
10. To provide clerical support to the ward / unit, to the nursing staff, senior sister, the multi-disciplinary team the acute intervention and clinical site team and any other teams within the division as required.
11. To act as a receptionist / first point of contact for all visitors to the ward creating a welcoming, professional image at all times.
12. Take part in audit when required.
13. Answer the telephone for the department and deal with any queries either by providing the correct information or by referring the call on to the appropriate member of staff. Take accurate messages when necessary.
14. Ensure patients’ records are filed and stored securely within the ward / unit.
15. Ensure individual medical records are tidy and results and relevant documentation are filed appropriately.
16. Keep patient records on hospital information systems (PAS) up to date.
17. To contact support services as requested by nursing staff.
18. To book ward discharge follow up appointments using the ICS system as requested by the nursing staff, being responsible for overbooking the appointment slots if necessary. To create and add a referral for patients new to clinic as appropriate. To cover other wards when necessary.
19. To book transport for patients for discharge through electronic system.
20. Photocopy patient information and other documents as requested.
21. Report any potential complaints or untoward incidents to the senior sister or nominated deputy and participate in the process as appropriate.
22. To be responsible for the ordering and organised storage of stationery / office supplies, liaising with the senior sister to maintain the budget. To assist in the maintenance of office equipment.
23. Work with nurse in charge to capture changes to patient’s pathway daily to expedite discharge and communicate this to staff via the live system.
24. Ensure case notes are tracked and processed appropriately.
25. Attend all mandatory training.
26. To be aware of and adhere to relevant RNOH hospital policies.
27. Participate in an agreed Personal Development Plan by ensuring annual appraisal is undertaken with manager.
28. Input data relating to clinical quality issues for external / internal reporting, ie VTE; Dementia
29. To participate in the capture of the Friends & Family Questionnaire on discharge
Person specification
Qualifications
Essential criteria
- Formal education qualifications, GCSE’s or NVQ 3 or equivalent experience
- Good general education
Experience
Essential criteria
- At least one year working in an office environment which has included dealing with the public
- A level of conceptual understanding in relation to patient flows & MDT information
- Ability to work on own initiative
- Team player
Desirable criteria
- Previous experience in a health care setting
Skills
Essential criteria
- Proficiency with Word for Windows and other database applications
- Sensitivity to the needs of patients, relatives and other staff members
- A level of conceptual understanding in relation to patient flows & MDT information
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Loraine Papapavlou
- Job title
- Senior Matron
- Email address
- [email protected]
- Telephone number
- 0208 909 5275
- Additional information
Oluseyi Ogunsile
Lead Nurse
0208 909 5753
List jobs with Royal National Orthopaedic Hospital NHS Trust in Administrative Services or all sectors