Job summary
Employer heading
Foot & Ankle Administrator
NHS AfC: Band 3
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
- Rated Good by the CQC
- Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
- Our Research and Innovation Centre works closely with our main academic partner, University College London
- Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
- Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
- In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
- Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
- Patients first, always
- Excellence, in all we do
- Trust, honesty and respect, for each other
- Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Job overview
An opportunity has arisen for a full time Administrator to join the Foot and Ankle team at the Royal National Orthopaedic Hospital to support the Unit and team in all administrative tasks / electronic referral system / Overseeing the follow up appointments / Typing.
Main duties of the job
We are seeking an experienced administrator who has previous or current knowledge with hospital processes or similar, which includes:
- Electronic Via Pathpoint & ERS referral registration
- Tertiary referrals
· Knowledge of booking outpatient appointments
· Electronic scanning of patients notes
You must have admirable communication skills, be able to work effectively in a multi – disciplinary team, using your own initiative when prioritizing your workload as well as being able to lead and maintain high standards of care alongside our trust values.
You should be able to work well under pressure and be able to multi-task in this busy but friendly working environment
Working for our organisation
The RNOH NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
Detailed job description and main responsibilities
Handle all referrals into the unit via ERS / PATHPOINT or tertiary referral and highlighting any urgent referrals to the clinical team
Book all follow up patients via the contact centre within RTT guidelines
Monitor all clinic slots and advise of any conflicting appointments and increased / decreased activity
Register all patients capturing all patient demographics correctly and accurately and recording the patients RTT pathway in “real time”
Work as part of a team with medical secretaries within the Unit to ensure a high quality service is maintained at all times during office hours.
Work with the unit manager in day to day running of the unit.
Deal with all incoming telephone enquiries from Consultants, GP’s. Other medical secretaries and patients.
Undertake scanning onto the trust electronic notes system of all correspondence, clinic notes, test results etc
Person specification
Qualifications
Essential criteria
- Good standard of English, both written and spoken including grammar
- Educated to GCSE ‘O’ level or equivalent
- Numerate
Experience
Essential criteria
- Experience of working within multi-disciplinary teams in Hospital setting or similar
- General Patient Administrative Systems
- Knowledge of hospital admin processes or similar
Desirable criteria
- Experience with Electronic Hospital Referral systems to include ERS/PATHPOINT
Skills and Abilities
Essential criteria
- Ability to prioritise workload
- Ability to work well in a team and on own initiative
- IT Skills (to be tested during probationary period)
- Good customer care skills
Desirable criteria
- Evidence of continued customer service training
Documents to download
Further details / informal visits contact
- Name
- Trishna Kothari
- Job title
- Unit Co-Ordinator
- Email address
- [email protected]
- Telephone number
- 0208 385 3791
- Additional information
Monday - Friday
9am - 5pm
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