Job summary
Employer heading
Clinic Support Worker
Band 3
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
- Rated Good by the CQC
- Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
- Our Research and Innovation Centre works closely with our main academic partner, University College London
- Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
- Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
- In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
- Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
- Patients first, always
- Excellence, in all we do
- Trust, honesty and respect, for each other
- Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Job overview
The Outpatient Department at the Stanmore site are looking for a motivated, enthusiastic and flexible member of staff to join our team as a band 3 Clinic Support Worker.
Are you a Health Care Assistant looking to learn more skills and try out some admin work?
Are you in admin and looking to try out in the clinical environment?
Do you want to experience the buzz of city life and all the benefits such as easy access to shopping, culture and arts.
We are looking for a staff member to join us working in a variety of settings as part of a cohesive team.
This post involves working daily in and rotating through clinics, treatment areas, reception, medical records and note preparation, with direct patient contact at reception & in the clinical area – guaranteeing every day to be different and interesting.
Candidates must be flexible, adaptable and able to work both in a team and independently.
Candidates are required to be computer literate as they will be using multiple I.T. services and other trust services as required.
As a centre of excellence, we offer a person-centred approach to patient experience.
We are well served by public transport with 3 tube stations and bus stops within a few minutes’ walk.
Interviews will be held in Late January.
Main duties of the job
You will work in 5 different areas:
- 2 reception desks, greeting patients on arrival, checking in and out and directing to other departments as well as communicating with other areas e.g. transport and interpreting services
- Running clinics – supporting patients in clinic consultations as well as ensuring clinics run smoothly and solving problems as they arise
- Medical records – preparing clinic lists in advance and preparing records to ensure all test results etc are available for appointments
- Treatment rooms – you will support the registered nurses by carrying out pre-operative screening and taking bloods after successfully completing training
In addition you will be visible circulating in the department supporting patients and clinicians with their needs
Working for our organisation
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
Detailed job description and main responsibilities
In order to be considered for shortlisting, please answer the following question, in less than 100 words, in additional information:
“Why am I the best candidate for this post?”
Essential criteria
- NVQ 3 in care or similar qualification
- T. skills including PAS
- Minimum of 1 year experience working in a healthcare environment with direct patient contact
- Customer care experience
- Able to work on own. with own initiative and in a team
- General admin skills
- Be able to adapt quickly and work under pressure
- Understand data protection and confidentiality
Desirable criteria
- Outpatient experience
- Clinical skills e.g. ECG / phlebotomy
See job description for further information
Closing date is
Shortlisting will be done w/c
Interviews are planned in the department w/c
Person specification
Qualifications
Essential criteria
- Basic level or equivalent in literacy, numeracy ICT and communication
- NVQ level 3 in Care or similar relevant qualification
Desirable criteria
- Further education qualifications
Experience
Essential criteria
- Experience of working within a healthcare environment for 1 year with direct patient contact.
- Knowledge of PAS
- Customer care experience
Desirable criteria
- 1 year Nursing Assistant experience/Outpatient experience
- Experience of working in a multidisciplinary team
Skills
Essential criteria
- General administrative skills
- Ability to work well within a team & on own initiative
- Organisational and time-management skills
- Able to use own initiative
- IT skills-Computer literate
Desirable criteria
- Clinical skills including patient assessment-Phlebotomy, ECG recording etc.
Knowledge
Essential criteria
- Understanding of confidentiality / Data Protection Act
- Extensive knowledge of medical terminology
- Awareness of physical, psychological and social needs of patients
Desirable criteria
- Reception/Administration experience
- Previous experience of medical records & obtaining medical results
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Michelle Thomas
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 020 3947 0100
- Additional information
Ext. 5396
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