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Job summary

Main area
Patient Pathway Co-ordinator
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
Patient Pathway Co-ordinat
Employer
Royal National Orthopaedic Hospital NHS Trust
Employer type
NHS
Site
Royal National Orthopaedic Hospital
Town
Stanmore
Salary
£29,460 - £31,909 per annum Inclusive of HCAS
Salary period
Yearly
Closing
06/08/2024 23:59

Employer heading

Royal National Orthopaedic Hospital NHS Trust logo

Patient Pathway Co-ordinator

Band 4

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust. 

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.  We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

  • Rated Good by the CQC
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence,  leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
  • Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Job overview

The role of the Patient Pathway Coordinator is to work closely with clinicians and the Service Managers to ensure that the care pathway of all patients is effectively managed.

To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

Working shift pattern rotate between an 8am to 4pm and a 10am to 6pm.

Main duties of the job

  • To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
  • The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.
  • To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
  • To be responsible for booking and sending out-patient, admission / pre-assessment appointment letters and telephoning patients as required.
  • To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists, making appropriate staff aware of any changes, including Site/Bed manager and Medical Records staff using the agreed protocols / shared files.
  • To ensure patient cancellations are allocated new TCI dates within the specified time limits.
  • To manage pre-assessment clinics, working in close conjunction with pre-assessment staff to ensure the smooth running of clinics.
  • Monitor elective surgery / imaging waiting times, proactively identifying risks, and taking corrective actions to ensure relevant targets are not breached, in conjunction with the Service teams, and clinical teams.

 

Working for our organisation

  • To monitor the quality of patient pathways using Trust IT systems and

acting to improve the quality of information within the Directorate.

  • To validate and analyse data and produce ad hoc reports as directed

by the Service Manager

  • To use hospital information systems to record and review patient

information of both clinical and non-clinical nature.

  • To assist the Service Managers with the collection and analysis of relevant metric or performance data.
  • To manage the transfer of patient information in line with the Trust’s policies and procedures for patient records and clinic processes.

 

Detailed job description and main responsibilities

  • To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process
  • To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
  • The post holder should provide a weekly update to Service Managers

Person specification

Good communication and interpersonal skills

Essential criteria
  • Good organisation skills
  • Ability to work well in a team and also on own initiative
  • Previous experience of managing a waiting list Supervisory experience
Desirable criteria
  • Good attention to detail

Knowledge, Training & Experience

Essential criteria
  • Good level of general education, grade c or above in English language and maths GCSE equivalent
  • Experience of working within the NHS or a large organisation of similar size and volume of work
  • Excellent administrative and organisation skills Previous experience of managing a waiting list Supervisory experience
Desirable criteria
  • Ability to prepare clear and accurate information

Analytical & Judgment Skills

Essential criteria
  • Ability to work within a multidisciplinary team Prioritising unpredictable workload
  • Prioritising unpredictable workload
Desirable criteria
  • Good IT skills
  • Knowledge of data bases and collating reports using excel spreadsheets

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyInvestors in People: GoldImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeNational Preceptorship for Nursing Quality MarkBronze Trailblazer by Race Equality MattersDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly EmployerRoyal College of Anaesthetists AccreditedCareLeaver Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nesha Patel
Job title
Elective Access Manager
Email address
[email protected]
Telephone number
02039470221
Additional information

My working hours are 7am to 3pm Monday to Friday.

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