Job summary
Employer heading
Business Development Executive
7
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
- Rated Good by the CQC
- Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
- Our Research and Innovation Centre works closely with our main academic partner, University College London
- Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
- Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
- In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
- Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
- Patients first, always
- Excellence, in all we do
- Trust, honesty and respect, for each other
- Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Job overview
We are looking for a Business Development Executive to join our Team within the Private Care Division. Private Care at RNOH offers complex and routine orthopaedic surgery to patients from across the World. As the number one specialist orthopaedic hospital in the UK and number nine globally, we work with the top orthopaedic surgeons and attract the highest calibre of staff
This is a key role in actively promoting and marketing private care services to develop referral pathways and increase the patient numbers. Being a part this growing team, you will be responsible for assisting in improved engagement, increased activity and revenue. This is an exciting time to be joining the Private Care team in supporting continuous growth. This role will be pivotal in promoting RNOHs services.
The successful candidate will demonstrate a professional approach, have excellent communication skills, instrumental in the delivery of continuous quality improvement for patient experiences, and ensuring our Consultants are supported to offer services within the terms of their practising privileges. Building relationships and looking after our customers who refer patients from GP surgeries, and muscular skeletal services (physio’s etc). Supporting the wider PR and communication requirements of RNOH and its other operating subsidiaries as needed.
Main duties of the job
· Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH
· To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence
· The post holder will be expected to travel to locations across the regions as well as being office based
· Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required
· Support the Trust Communications team in producing marketing materials and patient experience collateral
· Research and capitalise on different marketing opportunities to improve service reach and profitability.
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· Develop Consultant profiles and collaborate to develop service and business development
· Participate and cultivate new opportunities to maintain relationship with important stakeholders
· Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments
· Gather, investigate and summarise data and trends to provide accurate information through reports and action plans
Working for our organisation
Private Care at RNOH offers complex and routine orthopaedic surgery to patients from across the World. As the number one specialist orthopaedic hospital in the UK and number nine globally, we work with the top orthopaedic surgeons and attract the highest calibre of staff.
Situated on the 4th floor of the beautiful Stanmore Building, Private Care RNOH have a dedicated private patient facilities including 18 en-suite bedrooms, personalise hotel services, nursing and clinical teams.
We know what we need to do to grow the business, and this is a really exciting time to join a highly-motivated team; coupled with a rewarding opportunity to transform our ways of working to meet the needs of our service users.
We all work for the NHS, with the benefits this brings; plus we enjoy working within a commercially-orientated, private healthcare environment and delivering an exceptional customer experience.
All profits generated from Private Care are reinvested back into the Trust to support the provision of its services.
Detailed job description and main responsibilities
Main Duties and Responsibilities
· Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH
· To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence
· The post holder will be expected to travel to locations across the regions as well as being office based
· Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required
· Support the Trust Communications team in producing marketing materials and patient experience collateral
· Research and capitalise on different marketing opportunities to improve service reach and profitability.
· Ongoing analysis of the organisations competition to create plans for engagement
· Develop Consultant profiles and collaborate to develop service and business development
· Input into the annual budget to meet marketing and sales objectives
· Identify trends and determine system improvements to achieve marketing and sales operational goals
· Participate and cultivate new opportunities to maintain relationship with important stakeholders
· Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments
· Gather, investigate and summarise data and trends to provide accurate information through reports and action plans
· Stay up to date on job knowledge by participating in educational opportunities, attending conferences and workshops, reading professional publications, maintaining a personal network and joining professional organizations
Business Development Executive Requirements
• Experience within the private sector preferred
• Track record of business development and managing key relationships to grow a service in healthcare but not compulsory
• Proven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role
• Excellent organisational skills and time management skills with the ability to multi-task.
• Excellent verbal and written communication skills, ability to work in a fast-paced environment
• Comfortable working independently and proactively as well as collaboratively with a team in a sometimes agile/ remote (MS Teams) environment
• Familiarity with data analysis and reporting, proficient in the use of MS office (Outlook, Word, Excel, PowerPoint) Power BI, Compucare
• Strong interpersonal skills
• Proven ability to learn quickly and use information
• Proven ability to deliver results
• The role will engage with all aspects of a growing business. Importantly, we need someone that fits with the culture and ethos of what we are building.
This job description gives a general outline of the post and is not intended to be inflexible or an exhaustive list of duties. It will be expected that the post holder will undertake other duties and responsibilities as required by the business and agreed with the Managing Director.
Person specification
Skills
Essential criteria
- • Proven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role
- • Robust understanding of the needs and wants of key stakeholders, in particular, private patients, Consultants and sponsors of care
Desirable criteria
- • Track record of business development and managing key relationships to grow a service in healthcare but not compulsory
- Understanding of private sector income generation, revenue and service-line costing
Experience
Essential criteria
- • Confident and motivated self-starter, able to work autonomously or as part of a team
Knowledge
Essential criteria
- • Confident problem-solver, willing to change processes and ways of working to better meet the needs of the business
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kunmi Kanstan
- Job title
- Head of Commercial Finance
- Email address
- [email protected]
- Telephone number
- 02089095715
- Additional information
nil
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