Job summary
- Main area
- Admin
- Grade
- 3
- Contract
- Bank
- Hours
- Full time
- Part time
- Flexible working
- Other
- Job ref
- 824-RecepHerts-57
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Central London Community Healthcare
- Town
- Stevenage, Hertfordshire
- Salary
- £12.67 Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay
- Salary period
- Hourly
- Closing
- 02/12/2024 23:59
Employer heading
Bank B3 Receptionist-Southgate Clinic
3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
To provide a comprehensive and high quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service. The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
Main duties of the job
It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential and integrated services that deliver improvements in sexual health for the population of Hertfordshire. Flexible working is required to include central booking clinic cover and admin duties as required by the management team. The post holder will require flexibility to work evenings as and when required.
To maintain and promote at all times confidentiality and be aware of the sensitive nature of the GUM, HIV and Contraception Service. The post holder will act on their own initiative in dealing with day to day issues.
Working for our organisation
The Trust has a clear strategic vision in place: to lead out-of-hospital community Healthcare. The post-holder is expected to have a good understanding of how this post contributes to the achievement of the Trust vision.
The Trust expects all staff to share the values which are important to the Trust and to behave in a way that reflects these values.
The Trust values are:
- We put quality at the heart of everything we do
- We value our relationships with others
- We deliver services we are proud of
- We make a positive difference in our communities
Detailed job description and main responsibilities
Where appropriate, to work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics.
To maintain health records as required and according to CLCH protocols.
To ensure the clinic environment is presentable and appropriate health promotion literature is available to clients.
The post holder will work with little supervision, prioritising and managing his or her own workload on a day-to-day basis is vital.
To contribute to the collation and presentation of information for statistical reports and audits in a timely manner and create and maintain tables and spreadsheets to record and present information if required.
Person specification
Essential & Desirable
Essential criteria
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent
- Secretarial and administrative experience in an office environment
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing and Excellent verbal and written skills
Desirable criteria
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of taking, producing and distributing notes as directed
Desirable criteria
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shanelle Green
- Job title
- Bank Recruitment Business Partner
- Email address
- [email protected]
- Telephone number
- 0203 937 8322
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