Job overview

An exciting opportunity has arisen in our Theatres Admissions Unit for an enthusiastic Admissions coordinator. 

The role will facilitate the delivery of timely, accurate admission bookings for Royal Marsden Patients. The successful candidate will be responsible for processing bookings from referrals for RMH surgical procedures, including booking appropriate swab and pre-assessment appointments. Working across two sites in a busy and dynamic Hospital, with a base in the Sutton branch, this role will work as part of a small, dedicated admissions booking team, covering NHS and PP procedures. The coordinator role is integral to the effective provision of surgical cancer treatment and previous bookings experience is desirable.    

This role will be supported by a Team Leader and an Admissions Manager who will work closely with you and the rest of the team to ensure a consistent and robust bookings service is maintained at all times. In addition, you will be expected to participate in multidisciplinary trust meetings with the clinical teams to foster good working relations and provide excellent patient care.

The applicant must have acute attention to detail, excellent interpersonal skills and a strong ability to deliver against KPIs, often under pressure. An understanding or experience with hospital bookings, patient centre care and leadership would be desirable. 

Main duties of the job

The Admissions Team aims to provide a streamlined service for all patients (both NHS and Private Patients) requiring elective admission to The Royal Marsden Hospital sites in Sutton and Chelsea. The team coordinates all aspects of the admission process, including the booking of all required pre-operative appointments and liaising with Private Care to ensure funding is secured.
Within this role the administrator will be responsible for the co-ordination of all elective medical and surgical admissions. They will process all referrals in line with the Standard Operating Procedure and Trust Policy. Additionally, they will liaise with NHS and PP schedulers/secretaries both within and outside the Trust.
The post-holder will be the first point of contact for clinical teams in their request to secure an elective admission for patients. They will work with the clinical staff in Theatres, CCU and Admissions to ensure maximum patient numbers are not exceeded. 

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Day-care Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.