Job summary
- Main area
- multidisciplinary
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Compressed hours
- Job ref
- 396-779-NN-6787868-DE-AL-Z
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Teddington Memorial Hospital
- Town
- Teddington
- Salary
- £59,490 - £66,239 per annum
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
Employer heading
Richmond Response and Rehabilitation Team Service Manager
Band 8a
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
An exciting development opportunity has arisen for an experienced nurse or allied health professional to join The Richmond Response and Rehabilitation team as Service Manager.
The Richmond Response and Rehabilitation service, established 2014, is an integrated health and social care service, focused on supporting vulnerable adults > 18 years of age in the London Borough of Richmond.
Our pathways consist of:
- Discharge to assess: minimise hospital admission, support hospital discharge and help patients regain their functional independence in the community.
- Community Reablement: supporting vulnerable clients in a domiciliary setting using rehabilitation and reablement goal setting.
- Urgent Community Response (UCR): responding to clients at acute risk of hospital admission, preventing hospital admission and helping to support individuals to remain within the community.
Main duties of the job
If successful, you will be taking the lead in the development of an integrated team culture, bringing together the different skills, experience and knowledge of team members. Our service is composed of a skill mix of nurses, allied health professionals, dietician and social workers working in the community. You will be central to evaluation, reporting and development of the service and a key contributor to the SWL working groups. You will have the skills required to manage a high functioning, fast paced team implementing and embedding change.
Working for our organisation
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Detailed job description and main responsibilities
The service manager has a key position within the Division’s management structure and is responsible for providing day-to-day operational management and support across a complex integrated service.
They must have the ability to demonstrate strong clinical leadership and deliver service improvements for patients and staff.
The successful post holder will need to have experience of working within a multi-professional team and of working collaboratively with both internal and external stakeholders including demonstrating an understanding of the acute-community interface.
They will ensure the delivery of a high-quality service and demonstrate a high standard of communication and organisational skills. Furthermore, they will need to have a strong commitment to improving services and the ability to influence positive change.
Further details can be found in the job description and person specification.
Person specification
Qualification
Essential criteria
- Degree qualification or equivalent level of study/work experience
- Current registration as registered nurse or AHP
- Number of years experience
Desirable criteria
- Post graduate management qualification (e.g. Diploma in Management Studies) or equivalent experience
Experience
Essential criteria
- Leading, managing and motivating staff including performance management and staff development to deliver high quality results
- Managing successful change programmes, working across clinical service areas to improve and develop service delivery
Desirable criteria
- Coaching, mentoring, conflict management and/or mediation skills
Skills
Essential criteria
- Ability to resolve complex clinical issues
- Ability to communicate and negotiate across a range of audiences and organisations
- Ability to build the team to a high-performance level, conducive to professional development and team cohesiveness
Knowledge
Essential criteria
- Understanding of current legislation and professional body standards (NMC/HCPC) and their implementation in practice
- Understanding of current and emerging health and social care policy and strategies
- Managing and reporting on performance data and targets.
Your application: Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
References: Please provide 3 years of employment/educational history with professional email addresses (not personal ones like Hotmail or Gmail). If you cannot supply these, inform the interviewers to avoid delays in pre-employment checks.
Closing date: To keep our recruitment process efficient, some vacancies may be capped and closed early once we receive a sufficient number of applications.
Shortlisting: You will only be contacted by email or SMS from the SWL Recruitment Hub if you are successfully shortlisted. Please check your registered Trac email regularly.
DBS: We are committed to safeguarding children and vulnerable adults at risk of harm. For roles involving direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All employees, however, hold a responsibility to safeguard children and vulnerable adults as part of their duties and to understand the specific safeguarding responsibilities associated with their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Adi Coleman
- Job title
- Divisional Manager
- Email address
- [email protected]
- Telephone number
- 07771507332
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