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Job summary

Main area
Administrator
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (Monday - Friday 9am - 5pm.)
Job ref
395-KM911-24-B
Employer
NELFT NHS Foundation Trust
Employer type
NHS
Site
Highlands House
Town
Tunbridge Wells
Salary
£24,071 - £25,674 per anum pro rata
Salary period
Yearly
Closing
09/04/2025 23:59

Employer heading

NELFT NHS Foundation Trust logo

Administrator

NHS AfC: Band 3

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who can warmly welcome patients on occasions where reception cover is needed. 

Main duties of the job

Exceptional communication and customer service skills

Proficient in providing administrative support to a multidisciplinary team.

Working knowledge of office equipment and systems, coupled with effective IT skills.

Ability to manage time, meet deadlines, and prioritise workload.

Initiative-driven, with the capability to work autonomously.

Working for our organisation

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.  All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes.  The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

 

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system

 

 

Detailed job description and main responsibilities

Please see the attached job description and person specification
for more information about this role and working at North East
London NHS Foundation Trust. We encourage you to refer
closely to this when completing your application.
We welcome your application even if you do not meet all the
criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Key Responsibilities: 

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Ensure that complex calls from anxious and distressed clients are passed to appropriate person to be responded to effectively and appropriately, or escalated to senior staff member if appropriate
  • Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Draft general correspondence on behalf of own service.
  • Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritised appropriately.
  • Arrange and take minutes or notes at meetings that are intended for internal review only.
  • Type medical or other reports as required
  • Input generic data into organisational systems or in-house records. Printing of simple reports – ie training records or basic clinical info
  • Cover other teams/services, where necessary, which may require working on other sites.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

Application form and interview

Essential criteria
  • Qualification
Desirable criteria
  • Experience

Experience

Essential criteria
  • experience

Experience

Essential criteria
  • Experience

Experience

Essential criteria
  • Experience
Desirable criteria
  • Experience

Employer certification / accreditation badges

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionTop Employers for Working Families 2021Top 10 Employer 2023

Documents to download

Apply online now

Further details / informal visits contact

Name
Rebecca Harding
Job title
Integrated Team Manager
Email address
[email protected]
Telephone number
0300 3001992
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