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Job overview

The Care of the Elderly Department is looking for an enthusiastic and organised individual to join a very busy admin team. The post holder will lead on the tracking of outpatient RTT pathways. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The post holder will work closely with the Consultant team and Nurse Specialists to ensure patients receive treatment as soon as possible and ensure national targets are met. 

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will also support this function on a day-to day operational basis.

An interview date is yet to be confirmed. 

Main duties of the job

The duties and responsibilities listed below are representative of the central Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department. 

• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). 
• Receive patient referrals and administer in line with timings and 
  requirements as set out in Trust and National policies.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Develop working relationships with a wide range of clinical and 
  managerial staff. 
• Responsible for collecting and updating patient information on the 
  relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. 
• Provide day-to-day supervision and oversight of duties for the 
  department’s administrators.

Working for our organisation

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.