Job summary
- Main area
- Mental Health Service Management
- Grade
- NHS AFC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 294-COMM-6421451-JB
- Employer
- South West London and St George's Mental Health NHS Trust
- Employer type
- NHS
- Site
- Jubilee Health Centre
- Town
- Wallington
- Salary
- £56,388 - £62,785 per annum inclusive of outer London HCAS
- Salary period
- Yearly
- Closing
- 17/07/2024 23:59
Employer heading
Service Manager
NHS AFC: Band 8a
South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.
We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.
Our Values
We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".
When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.
As a Trust, we are happy to talk flexible working.
Job overview
We are looking for a dynamic, confident, and forward-thinking professional, with a commitment to providing high quality services to take on the role of Service Manager in NHS Sutton Talking Therapies. The successful candidate will have proven experience working in operational management, be motivated and have an ability to inspire and lead others. A ‘can do’ attitude is essential.
NHS Sutton Talking Therapies (formally known as IAPT) provides primary mental health care for people aged 18yrs+ with common mental health problems such as anxiety and depression.
Main duties of the job
The post holder will be responsible for the day-to-day operational management of the service including budget and resource management to ensure Key Performance Indicator (KPI’s) targets are achieved. You will require exceptional organisational skills, an ability to filter demands and prioritise effectively, with a good grasp of what can be appropriately delegated. An aptitude for problem solving whilst maintaining an eye on the strategic direction of the service is important. Experience of working within a Talking Therapies service or knowledge and enthusiasm about the Talking Therapies programme would be an advantage.
Working for our organisation
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Detailed job description and main responsibilities
Communication
· To communicate effectively with staff through regular briefings and provide opportunities for involvement in service development and delivery.
· To communicate policies and procedures within the service and externally to ensure effective understanding and implementation.
· To maintain effective and helpful relationships with patients, their relatives, friends and carers.
· To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.
Service Development and Review
· To contribute to the development and evaluation of recovery-based services on the basis of assessed need, local and national quality standards and target frameworks.
· To work with patients, carers and other local stakeholders to tackle health inequalities.
· To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
· To participate in the development and implementation of Trust policy within the service area and take an active role as a member of the management team in Business Planning and Service Level Agreements.
· To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.
Management of Resources and Performance
· To use integrated management information systems (Pulse data warehouse) to ensure resources are managed effectively.
· To ensure teams are recording all required clinical information and activity using RiO and IAPTus.
· To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands, including regular reporting returns to Health Education England around Talking Therapies trainee requirements
· To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.
· To ensure timely provision of information to inform monthly and quarterly performance reports.
· To support the Talking Therapies service to attain nationally and locally set access, waits and recovery rate KPIs
Person specification
Training & Qualifications
Essential criteria
- Educated to degree level or equivalent
- Evidence of CPD to include specific training/education relevant to the post
- Professional management qualification at diploma level or equivalent experience.
Desirable criteria
- Project management qualification e.g., PRINCE2 foundation level
Experience
Essential criteria
- Demonstrable experience of managing services within the NHS
- Experience of working at a senior management level
- Experience of successfully planning, implementing, and delivering health care services within the NHS
- Experience of service development and leading on successful implementation of change management
- Experience of successfully managing integration and formation of new services
- Experience of policy development and implementation within a complex multi-disciplinary environment
- Experience of managing and monitoring budgets
- Experience of managing, supervising, and developing staff
Desirable criteria
- Experience of working in Mental Health within the NHS
Knowledge & Skills
Essential criteria
- Knowledge of effective models of service provision
- Understanding of best practice in inpatient and community care settings and the benefits and challenges of joint working between social services and health
- Policy design, development and implementation skills
- Knowledge of our business and how it supports patient care
- Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the service
- Knowledge of health service structure and proposed changes
- Knowledge of social services structure and proposed changes
- Knowledge of approaches to foster multi-professional and inter-agency working
- Excellent written and verbal communication skills
- Ability to build relationships across organisational and professional boundaries at senior manager and commissioner level
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Yvonne Hemmings
- Job title
- Consultant Clinical Psychologist
- Email address
- [email protected]
- Telephone number
- 07739 321 231
- Additional information
Liz Cooke, Operational Lead Talking Therapies Email:[email protected]
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