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Crynodeb o'r swydd

Prif leoliad
Admin
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Llawnamser - 35 awr yr wythnos
Cyfeirnod y swydd
395-RR061-24
Cyflogwr
NELFT NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Mellmead House
Tref
Wanstead
Cyflog
£22,816 - £24,336 per annum plus HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
19/07/2024 23:59

Teitl cyflogwr

NELFT NHS Foundation Trust logo

Reception/Front of House

NHS AfC: Band 3

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Trosolwg o'r swydd

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Prif ddyletswyddau'r swydd

 

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Respond to enquiries, and take appropriate action on behalf of the service, by telephone, personal contact.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritised appropriately.
  • Liaise with all healthcare professionals when booking rooms.
  • Training of any additional staff. 

 Front of House

  • Facilitate the smooth running of the reception, dealing sensitively with any complaints, problems or issues arising, highlighting, and referring problems where necessary to the line manager.
  • Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency.

 Communication

 Respond to frequent enquiries made by clients/staff, either in person or on the telephone, promptly and in a professional and courteous manner in line with Trust policy.

Gweithio i'n sefydliad

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement – London

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Main duties of the job

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Respond to enquiries, and take appropriate action on behalf of the service, by telephone, personal contact.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritised appropriately.
  • Liaise with all healthcare professionals when booking rooms.
  • Training of any additional staff.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability

 

Please see job description for further details.

Manyleb y person

Front of House

Meini prawf hanfodol
  • Experience
Meini prawf dymunol
  • Customer Service

Office Package

Meini prawf hanfodol
  • Experience

System One

Meini prawf hanfodol
  • Experience

Bathodynnau ardystio / achredu cyflogwyr

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionTop Employers for Working Families 2021Top 10 Employer 2023

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Lynsey Dutton
Teitl y swydd
Reception Lead
Cyfeiriad ebost
[email protected]
Rhif ffôn
0300 300 1706
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg