Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Admin
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 35 hours per week
Job ref
395-RR061-24
Employer
NELFT NHS Foundation Trust
Employer type
NHS
Site
Mellmead House
Town
Wanstead
Salary
£22,816 - £24,336 per annum plus HCAS
Salary period
Yearly
Closing
19/07/2024 23:59

Employer heading

NELFT NHS Foundation Trust logo

Reception/Front of House

NHS AfC: Band 3

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Main duties of the job

 

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Respond to enquiries, and take appropriate action on behalf of the service, by telephone, personal contact.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritised appropriately.
  • Liaise with all healthcare professionals when booking rooms.
  • Training of any additional staff. 

 Front of House

  • Facilitate the smooth running of the reception, dealing sensitively with any complaints, problems or issues arising, highlighting, and referring problems where necessary to the line manager.
  • Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency.

 Communication

 Respond to frequent enquiries made by clients/staff, either in person or on the telephone, promptly and in a professional and courteous manner in line with Trust policy.

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement – London

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).

Detailed job description and main responsibilities

Main duties of the job

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Respond to enquiries, and take appropriate action on behalf of the service, by telephone, personal contact.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritised appropriately.
  • Liaise with all healthcare professionals when booking rooms.
  • Training of any additional staff.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability

 

Please see job description for further details.

Person specification

Front of House

Essential criteria
  • Experience
Desirable criteria
  • Customer Service

Office Package

Essential criteria
  • Experience

System One

Essential criteria
  • Experience

Employer certification / accreditation badges

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionTop Employers for Working Families 2021Top 10 Employer 2023

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lynsey Dutton
Job title
Reception Lead
Email address
[email protected]
Telephone number
0300 300 1706
Apply online nowAlert me to similar vacancies