Crynodeb o'r swydd
Teitl cyflogwr
Service Manager
Band 8a
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Trosolwg o'r swydd
An exciting opportunity has come up to join our friendly and busy department within the Theatres, Critical Care, Anaesthetics and Pain (CCTAP) directorate. We are looking for an enthusiastic self starter who has strong experience in operations management within a healthcare setting to manage the daily operations for the anaesthetics, critical care and pain teams. Based cross site, this role will operationally manage the daily administration for these three departments. You will oversee the rota coordinators for anaesthetics and critical care, support business planning for the services, write business cases to support the development of the groups, and own and manage the PTL for the pain management service.
You will have a team of 3 rota coordinators, two medical secretaries, a band 4 anaesthetics admin support (QEH) and a band 6 assistant service manager reporting in to you, to support you with the running for the department.
If you are interested in this opportunity please contact [email protected] to discuss the role further.
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Prif ddyletswyddau'r swydd
A strong demonstrated knowledge of RTT management
Provide on-going support to the anaesthetics and ICU Clinical Directors with Recruitment & job planning, service management and escalations.
Tracking and ownership of all complaints relating to the the departments - ensuring an accurate and timely response is signed off and coordinated.
Ownership and management of the departments budget and spend.
Strong management and support of the Critical Care, Anaesthetics and Pain administration teams. Providing support to the clinical teams as needed and appropriate.
Ensuring the clinical rotas are coordinated and managed appropriately cross site.
To work at both UHL and QEH sites to ensure on site team support is available and visible.
Gweithio i'n sefydliad
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
· Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards.
· Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
· Take forward agreed projects to improve service delivery and patient experience in key areas.
· Lead on ensuring that all performance/quality targets are met.
· Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
Manyleb y person
Training & Qualifications
Meini prawf hanfodol
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post-graduate management qualification or equivalent experience.
Meini prawf dymunol
- Masters level education
Experience
Meini prawf hanfodol
- Significant general and operational management experience to include the management of a large multidisciplinary group of staff – part of which to have been in the NHS
- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams
- Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
- Fully developing staff potential through facilitating training, development and education initiatives
- Demonstrable ability to lead and influence
- Evidence of sound budgetary management experience
- Experience in service redesign and project management
- Demonstrable experience of relationship management with external regulatory bodies
- Intermediate IT software experience – internet based, databases, information systems and key MS office packages
- Experience of writing reports for high level committees and Trust Board
- Experience of managing a busy administration workload with conflicting priorities
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act
- Experience of contributing to the design and development of standard and bespoke data reports
- Experience of developing and improving administrative procedures and practices
- Experience of using initiative and enthusiasm to problem solve/develop the service s with minimum disruption to the office
- Experience of contributing to policy development and implementation
Meini prawf dymunol
- Clinical background
- Experience of working with external organisations (CCGs, GP practices)
- Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
Knowledge
Meini prawf hanfodol
- Quality focussed with an innovative approach and ability to solve complex problems
- Ability to work under pressure and to prioritise duties
- Knowledge of health service structure and proposed changes
- Knowledge and ability to design and implement policies and procedures
- Excellent verbal and written communication skills
- Strong customer service skills where negotiation and influencing skills may be required
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
- Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines
- Ability to write and present clear, concise reports and statistical information
- Good influencing and interpersonal skills
- Ability to establish and develop administrative and management systems
- Intermediate IT skills to include MS Word, Outlook and Excel
- Accurate typing skills
- Ability to work on own or as a member of a team
- Evidence of a commitment to and delivery of staff and organisational developmen
- Commitment to self development, with the ability to demonstrate knowledge of current policy and thinking affecting the NHS generally
Personal Qualities
Meini prawf hanfodol
- Proven self-confidence and ability to confidently state own position on issues.
- Flexibility – adapts to ensure achievement of objectives within constantly changing situations and environments.
- Self-motivated – possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Commitment to ongoing life long learning and personal development.
- Motivation – driven by a genuine interest and concern for the quality and appropriateness of patient services.
- Ability to travel to all other Trust sites
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Rachel Rutt
- Teitl y swydd
- General Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 020 8333 3000
Rhestr swyddi gyda Lewisham and Greenwich NHS Trust yn Gwasanaethau gweinyddol neu bob sector