Job summary
- Main area
- Community Midwifery Administrator
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 19 months (none)
- Hours
- Full time - working Monday to Friday
- Job ref
- 393-NMUH-1475
- Employer
- North Middlesex University Hospital NHS Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital NHS Trust
- Town
- london
- Salary
- £19,981 per annum
- Salary period
- Yearly
- Closing
- 18/07/2024 23:59
- Interview date
- 16/08/2024
Employer heading
Apprentice Administrator/Receptionist Community Office
NHS AfC: Band 2
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role you will undertake a 19 -month Customer Service development programme within the department through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship at Level 2.
This position is offered as a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification in this subject area ( so Customer Service ) at Level 2 or higher you are not eligible to apply for this apprenticeship role.
Candidates will be required to produce evidence of English and Maths certificates and that they have been resident for 3 years in the UK as part of the apprenticeship eligibility criteria
Main duties of the job
· To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients.
· To provide a high quality reception and administrative service for the community midwifery department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols.
· Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust Policies.
· Gain the knowledge in the event of the hospital system failure the relevant disaster recovery procedure is followed.
· Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way being mindful of data protection at all times.
· Respond promptly and efficiently to routine queries referring queries on to other personnel as appropriate
· To undertake clerical support e.g. filing, photocopying, typing and retrieval of documentation in line with Trust and departmental procedures.
· To ensure all Health and Safety guidelines are followed and equipment is used according to instruction. Any potential hazards and accidents to be reported and recorded promptly in line with Trust policies and procedures.
· To ensure that confidentiality is strictly adhered to in line with legislation and Trust policies and procedures.
Working for our organisation
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Detailed job description and main responsibilities
· Develop and provide a professional level of customer service for the department.
· Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required.
· Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times.
· Portraying a professional image, maintaining confidentiality at all times.
· To continuously contribute to the progression and development of the chosen department through the provision of a high quality service.
The post holder will be expected to complete all mandatory training provided.
Person specification
Education and qualifications
Essential criteria
- Educated to GCSE or equivalent Level 1 Literacy and Level 1 Numeracy Functional Skills (minimum
- Relevant equivalent experience in a customer focused role
Experience
Essential criteria
- Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
- xperience of healthcare administrative systems and processes
Desirable criteria
- Working in an NHS Hospital
- Health records experience
- Experience of working within a multi disciplinary team
- Experience of working with the general public
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Baygal Campbell
- Job title
- Community team leader
- Email address
- [email protected]
- Telephone number
- 0208 887 3820
- Additional information
Can contact Janet Pardo, matron on ext. 3012 also
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