Detailed job description and main responsibilities

Main Duties and Responsibilities

Contribute to developing and delivering strategic and operational objectives related to carers, including the Trust’s ongoing membership and accreditation with the Triangle of Care.
• Identify and develop ways to gather carers' and patients' experience and engage them in co-design and improvement work including coordinating and hosting forums.

Support carers' engagement in involvement opportunities and improvement 
initiatives across our Trust, providing them with support in these activities.
• Manage the development and delivery of our Trust’s Carer Awareness 
Training, ensuring it remains co-produced and co-delivered.
• Lead plans and project teams to complete our Trust’s Triangle of Care self assessments across our services.
• Produce reports, including an annual Triangle of Care report, detailing our Trust’s progress in identifying, supporting, and engaging with unpaid carers.
• Attend Trust carer forums, including Triangle of Care implementation groups, to offer subject matter expertise and lead Trust-wide work.
• Support our Carer Co-Chair by overseeing the preparation of papers for our Trust-wide Triangle of Care Steering Group.
• Establish and host a community of practice for Carer Champions across our services.
• Provide supervisory support and subject matter expertise for colleagues in Carer Champion and carer support roles.
• Lead Trust-wide projects to embed the Triangle of Care standards and Trust compliance with relevant legislation, standards, best practices, and regulatory requirements.
• Develop reporting on carers' experiences within our Trust.
• Oversee the production of datasets related to carer experience and use the data to inform improvement and transformation work.
• Support carers' involvement in our Trust’s implementation of the Patient and Carer Race Equality Framework.
• Support the ongoing development of recording carer input in our electronic patient records.
• Analyse complex documents, such as national policy/consultation documents, and identify recommendations for our Trust.
Relationships
• Provide ongoing support to patients, their families, carers, and the public who wish to be more actively involved in our carer workstream

Develop relationships within our localities to support our Trust’s engagement with unpaid carers and engage carers from diverse communities and services.
• Establish and maintain relationships with carer support services and 
community groups, involving them in our Trust’s work.

Promote and facilitate collaborative working with other local agencies when 
working with service users and carers.
• Maintain effective relationships with key staff responsible for involving carers in care delivery within our services.
• Create a culture of learning from carers, seeking their feedback, and engaging them in our Trust’s improvement and transformation work.
• Work effectively with colleagues, including our Communications Team, to share carer messages, updates, and opportunities.

Leadership
• Be a champion for the involvement and engagement of unpaid carers across our Trust.
• Be an enthusiastic and available resource for colleagues, supporting and motivating staff members with knowledge about the Triangle of Care 
standards and our Trust’s approach to involving and engaging unpaid carers.
• Attend and represent our Trust at external meetings related to our carer agenda, including regional and national Triangle of Care and carer forums.
• Promote and facilitate collaborative working with other local agencies when working with service users and carers.

Communication
• Attend and contribute to relevant internal and external meetings, conveying information in a way that overcomes barriers to understanding or agreement.
• Prepare written reports.
• Maintain effective communication with your line manager.
• Use interpersonal and communication skills effectively in meetings and 
forums where people may express different views, managing conflict and 
enabling change.
• Communicate appropriately to the audience, considering their background, culture, and understanding of the matter.

Planning, Organisational, and Administrative Skills
• Lead improvement projects, as agreed and supported by your line manager, using project management skills.
• Manage costs and payments for lived experience participation, events, and materials within an agreed budget

Work collaboratively in developing and implementing our Trust-wide carer 
program, involving all key stakeholders.
• Maintain project plans for clear, concise reporting of progress and shared understanding among all involved.
• Use excellent IT skills and knowledge of software packages for managing projects, data collection, presentations, and producing leaflets and posters.