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Job overview

Northern Healthcare provides mental health recovery services across many regions within the UK. Our services consist of Supported Living and community outreach services which provide our residents with access to 24 hr support from experienced clinical and support staff.

We support over 150 adults across the UK in all aspects of their daily lives and mental health recovery. Currently our services are based across the Northwest, Cumbria, Yorkshire and Midlands.

The Finance credit controller is a key member of the finance team. 

The successful applicant will be responsible for assisting in the provision of an efficient and accurate Billing function in a robust control environment whilst providing support to colleagues in the team to ensure that operational processes and procedures are being followed.

The role will also demand close liaison with Management and colleagues in other teams in order to drive improved efficiency of the billing processes and the business as a whole, whilst being able to demonstrate the ability to work in a high control environment, focussed on reducing risk to Northern Healthcare Ltd whilst maintaining lean and effective processes.

Excellent communication skills are a prerequisite as the role requires developing positive and effective relationships with colleagues across the business.

Main duties of the job

Key Responsibilities

• Achieve cash collections, by chasing debts by letter, telephone, or email, managing a regular follow up process, and keeping full and accurate records
• Review and regularly correspond with all overdue debtors and resolve account disputes to ensure timely settlement of debts due to the company.  Liaise with Finance Manager to ensure that queries and outstanding issues are resolved promptly.
• To ensure customer reconciliations are regularly performed.
• Escalate all bad debt/legal accounts to the Finance Manager  
• Ensure all contract debts are collected within contract terms timescales or where disputed are dealt with in accordance with contract terms
• Ensure credit control and systems records are accurate and up to date at all times
• Report on monthly performance, sales ledger credit balances and aged debt issues
• Liaise with customers (including CCGs/NHS Trusts, LAs and privately funded residents) to resolve credit control queries and ensure timely payment
• Liaise with Service Managers and Administrators to ensure they are aware of credit control procedures and pro-actively influence them to enable cash collection opportunities to be maximised
• Operate in a sensitive manner, maintaining excellent relations with internal and external customers
• Assist the Finance Manager in implementing procedure and systems improvements as required
• Provide cover for other members of the department during times of sickness and holidays and undertake any other tasks that may reasonably be expected of the position
• Ensure that all debit bank transactions are looked into and resolved in a timely manner
• Ensure that refunds are processed regularly where required and in a timely manner
• Attend monthly debt meetings to discuss any debt risks
• Provide feedback and escalate when necessary, where sales ledger and credit control procedures are not followed properly
• Operate in a sensitive manner, maintaining excellent relations with internal and external customers

Working for our organisation

Where you’ll be working

 You wil be based at our Head Office : Northern Healthcare, Barton Hall Business Park, Hardy Street, Eccles, M30 7NB. 

In return, you’ll receive

• Salary dependent upon experience
• Standard disclosure check cost covered
• Company pension scheme and contribution
• Annual leave plus statutory bank holidays
• Access to discounted products and services Company pension scheme and contribution
• Flexible working week
• Induction and buddy programme
• Healthcare cover including dental, optical, prescriptions and physiotherapy
• Free car parking
• Employee Assistant Programme
• Ongoing employee recognition scheme and employee awards
• Refer to a friend scheme in which you can earn up to £250

DBS Disclosure

Northern Healthcare follows safer recruitment when recruiting staff for all roles within the company and all applicants must be aware of individual responsibilities when working with vulnerable adults, whilst promoting the safeguarding of our service users. 

The safety of our service users and colleagues is our priority and as such we encourage and support vaccination uptake as this remains the best line of defence against COVID-19.