Job overview

We have an exiting opportunity for a team administrator to work within a busy CAMHS team, providing admin support to a multi disciplinary team.

We are looking for a motivated and friendly individual to be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner.  To provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary team, to support them to provide an efficient and effective service for the benefit of this complex, and often challenging client group.

Main duties of the job

·       To act as an initial point of contact and deal with telephone enquiries from colleagues, external agencies, service users and their relatives in a professional and sensitive manner and able to relay messages accurately and timely.

·       To process incoming and outgoing correspondence and distribute accordingly without delay, in accordance with Trust policies and procedures.

·       To organise and book meetings and other events (such as training sessions, conferences etc) as requested, liaising with the key stakeholders to ensure that their needs are met.

·       To attend meetings, and take minutes if requested, in an accurate and concise manner and to ensure they are typed, distributed, and stored, in accordance with group Terms of Reference and Trust policies and procedures.

·       To provide a full range of secretarial duties, including audio and copy typing of reports, letters, client assessments, case reviews, and general information using a full range of Microsoft Office software, responding to requests, and meeting tight deadlines, to ensure needs are met.

·       To provide responsive administrative support to the multi-disciplinary team, for example, collating information packs and training materials.

·       To take responsibility for arranging appointments, maintaining diary systems and distributing essential information in a timely manner.

·       To input and maintain the Trust electronic record systems in an accurate and timely manner, adhering to Trust and Directorate deadlines.

·       Take responsibility for ensuring Patient electronic records are kept up to date.

·       Ensure all service user information is available to clinical staff as required.

·       Maintain accurate attendance records for clinics within Patient electronic records.

·       To be responsible for the archiving and retrieval of records in accordance with service demands and the Trust Health Records Management Strategy.

·       To order goods as requested by the multi-disciplinary team in line with the Trust Standing Financial Instructions and to manage petty cash.

·       To take part in team meetings and development days working with your service managers, to review working practices and procedures, develop best practice, and subsequently ensure that all policies are fully implemented within the required portfolio of work.

·       To actively work as part of a team to create working conditions conducive to providing better and fairer services to service users, their families and the wider community.

·       To value, promote, and manage diversity, and to actively encourage equality of opportunity in all areas of one’s work.

·       To ensure a safe environment for service users, colleagues and visitors in accordance with the Trust Health & Safety Policy.

·       To adhere to Trust policies, procedures, protocols and guidelines at all times.

·       To maintain paper and electronic records in line with Trust data quality policies, and respond to internal & external service information requirements in consultation with the Head of Service.

·       To maintain quality standards in every area of ones work in accordance with ‘Better Standards For Health Care’.

·       To make use of regular professional and management supervision and to take responsibility for updating personal knowledge and skills in order to meet the objectives of the post.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.