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Crynodeb o'r swydd

Prif leoliad
Receptionist
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday to Friday 9am to 5pm)
Cyfeirnod y swydd
311-O529-24-A
Cyflogwr
Pennine Care NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
The Beeches Resource Centre
Tref
Oldham
Cyflog
£22,383 per annim
Cyfnod cyflog
Yn flynyddol
Yn cau
24/07/2024 23:59

Teitl cyflogwr

Pennine Care NHS Foundation Trust logo

Receptionist

NHS AfC: Band 2

About the Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.  

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post.  We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

  1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
  2. Flexible working opportunities to support your work/life balance
  3. Access to Continued Professional Development
  4. Involvement in improvement and research activities
  5. Health and Wellbeing activities and access to an excellent staff wellbeing service
  6. Access to staff discounts across retail, leisure and travel

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

https://www.penninecare.nhs.uk/values

Trosolwg o'r swydd

To provide a front of house reception service for visitors, staff and service users  within the clinic, ensuring that all clinics and patient case-notes are maintained to a high standard in accordance with relevant policies. 

Prif ddyletswyddau'r swydd

 To provide a front of house reception service to the office, providing directions 
and information to all visitors, staff and service users of the clinic as requested. 
Reception duties- to include receiving and booking in of service user for clinics, 
booking follow-up appointments for clinics and send out appointment letters. 
Answering the telephone and following up any queries generated by telephone 
calls. All persons to be received in a friendly and courteous manner.
To advise staff within the unit of any visitors received.

 Cancel clinics when requested to do so by the Line Manager/ Clinicians. To 
ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service user. 
 Be able to action electronic systems activity, i.e. data quality monitoring as 
directed by line Manager.
 Ability to input electronic clinical documentation/notes or scanning of notes
 Ability to access and utilise electronic data transfer (EDT)
 Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to 
the patient.
 Complying with health and safety regulations and evacuation of the patient area where necessary.

Agreed precedents cover all duties. 

Gweithio i'n sefydliad

The Early intervention Team works with people ages 14 -65 experiencing their 1st episode of psychosis or with those who are at risk of developing a psychosis.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.

Manyleb y person

Education/Qualifications

Meini prawf hanfodol
  • NVQ 2 or equivalent relevant experience
Meini prawf dymunol
  • ECDL or equivalent

Experience

Meini prawf hanfodol
  • Office Experience.  Demonstrable Reception / Customer Service experience.  Previous experience with clients / customers both face to face and over the phone.
Meini prawf dymunol
  • Previous experience of working within a healthcare setting

Knowledge

Meini prawf hanfodol
  • Good computer skills; use of Microsoft Office programmes including Outlook.  Knowledge of Data Protection Act which includes the General Data Protection Regulations (GDPR
Meini prawf dymunol
  • A basic understanding of Mental Health Issues

skills and abilities

Meini prawf hanfodol
  • Non-judgmental attitude.  Conscientious approach.  Organisation Skills.  PC & Keyboard Skills.  Communication Skills  Flexibility.  Ability to prioritise effectively  Very good team working Skills.

Work Related Circumstances

Meini prawf hanfodol
  • Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies  Appointments to regulated and controlled activities require a standard DBS disclosure  Use of a car or access to a means of mobility

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareNo smoking policyDisability confident employerNorth West BAME

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Kelly Longson
Teitl y swydd
Team Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0161 716 2727
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg