Job summary
Employer heading
Receptionist
NHS AfC: Band 2
About the Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
Job overview
To provide a front of house reception service for visitors, staff and service users within the clinic, ensuring that all clinics and patient case-notes are maintained to a high standard in accordance with relevant policies.
Main duties of the job
To provide a front of house reception service to the office, providing directions
and information to all visitors, staff and service users of the clinic as requested.
Reception duties- to include receiving and booking in of service user for clinics,
booking follow-up appointments for clinics and send out appointment letters.
Answering the telephone and following up any queries generated by telephone
calls. All persons to be received in a friendly and courteous manner.
To advise staff within the unit of any visitors received.
Cancel clinics when requested to do so by the Line Manager/ Clinicians. To
ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service user.
Be able to action electronic systems activity, i.e. data quality monitoring as
directed by line Manager.
Ability to input electronic clinical documentation/notes or scanning of notes
Ability to access and utilise electronic data transfer (EDT)
Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to
the patient.
Complying with health and safety regulations and evacuation of the patient area where necessary.
Agreed precedents cover all duties.
Working for our organisation
The Early intervention Team works with people ages 14 -65 experiencing their 1st episode of psychosis or with those who are at risk of developing a psychosis.
Detailed job description and main responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Person specification
Education/Qualifications
Essential criteria
- NVQ 2 or equivalent relevant experience
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Office Experience. Demonstrable Reception / Customer Service experience. Previous experience with clients / customers both face to face and over the phone.
Desirable criteria
- Previous experience of working within a healthcare setting
Knowledge
Essential criteria
- Good computer skills; use of Microsoft Office programmes including Outlook. Knowledge of Data Protection Act which includes the General Data Protection Regulations (GDPR
Desirable criteria
- A basic understanding of Mental Health Issues
skills and abilities
Essential criteria
- Non-judgmental attitude. Conscientious approach. Organisation Skills. PC & Keyboard Skills. Communication Skills Flexibility. Ability to prioritise effectively Very good team working Skills.
Work Related Circumstances
Essential criteria
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require a standard DBS disclosure Use of a car or access to a means of mobility
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Longson
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 0161 716 2727
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