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Job summary

Main area
administration
Grade
NHS AfC: Band 3
Contract
12 months (Fixed term for 12 months to cover maternity leave)
Hours
Full time - 37.5 hours per week (Monday to Friday 9am to 5pm)
Job ref
311-HYM669-25-A
Employer
Pennine Care NHS Foundation Trust
Employer type
NHS
Site
CAMHS Reflections Building
Town
Oldham
Salary
£24,071 - £25,674 per annum
Salary period
Yearly
Closing
02/04/2025 23:59

Employer heading

Pennine Care NHS Foundation Trust logo

Team administrator

NHS AfC: Band 3

 

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

https://www.penninecare.nhs.uk/values

 

Job overview

An exciting opportunity  has arisen to  provide high quality administrative support  Oldham CAMHS  ensuring that the highest standards are maintained in line with the Trust’s policies and procedures. 

Main duties of the job

Ability to communicate with professional visitors to the service including young people and their families.

Good telephone manner, able to handle difficult calls

Ability to communicate effectively with all levels of Trust staff and external agencies.
Good keyboard skills. Abilty to use electronic systems and software. 
Ability to prioritise workload effectively
Good organisational skills
Good written and verbal communication and interpersonal skills. 
 Ability to work as a team member and individually
Conscientious and able to prioritise work to meet deadlines. 

Working for our organisation

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services.

We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

 

If you come and work for us we will offer a range of benefits and opportunities, including:

  • Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
  • Flexible working opportunities to support your work/life balance
  • Access to Continued Professional Development
  • Involvement in improvement and research activities
  • Health and Wellbeing activities and access to an excellent staff wellbeing service
  • Access to staff discounts across retail, leisure and travel

Detailed job description and main responsibilities

May consist of some or all of the following:
To receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service
Communicate professionally and effectively with internal and external contacts using a variety of methods.
Collect, collate, input and extract data into/from NHS systems as directed by team Manager (National Care Records Service /Clinical Systems, Easytimesheet, Electronic Staffing Records, Team activity, referral/discharge stats).
Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all times
 Maintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff. 
Undertaking various clerical duties such as, photocopying,  and dealing with incoming and outgoing post
Typing , which may include letters reports, messages and email communication. 
Notify patients of appointments and cancellations by issuing computerised letters. 
Undertake reception duties within the department
To order stock and non-stock items for the department
Collate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.
To work flexibly to cover secretarial/administrative duties in the absence of colleagues 
 To work as part of a team, relate and interact effectively with colleagues.
Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectives
Actively contribute to own personal development by producing a personal development plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.
Responsible for the safe use of all equipment ensuring a healthy, safe and secure working environment and reporting any risks, incidents or complaints according to Trust policies 

Person specification

Education/Qualifications

Essential criteria
  • NVQ 3 or equivalent experience
Desirable criteria
  • Typing / Word processing qualification
  • ECDL or equivalent qualification

Experience

Essential criteria
  • Working experience of Microsoft software.
  • Experience of working in a busy Admin environment
Desirable criteria
  • Experience of using electronic systems
  • Ability to accurately input data
  • Experience of working in an NHS Admin setting

Knowledge

Essential criteria
  • Office procedures and systems.
  • Understanding of the importance of maintaining confidentiality

Skills and abilities

Essential criteria
  • Ability to communicate effectively with all levels of Trust staff and external agencies
  • Good keyboard skills
  • Ability to prioritise workload effectively
  • Good organisational skills
  • Good written and verbal communication and interpersonal skills
  • Ability to work as a team member and individually
  • Conscientious and able to prioritise work to meet deadlines.
Desirable criteria
  • Working with databases and generating reports

Employer certification / accreditation badges

Veteran AwareNo smoking policyDisability confident employerNorth West BAME

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicola Palliser
Job title
Admin Lead
Email address
[email protected]
Telephone number
0161 716 2020
Additional information

For more information contact Nicola Palliser or Lisa Marshall on 0161 716 2020 or email [email protected] or [email protected]

If you have problems applying, contact

Address
Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone
01617163181
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