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Job summary

Main area
Administration
Grade
Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week (Happy to discuss flexible working)
Job ref
437-7112826
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
GMMH
Town
Prestwich
Salary
£46,148 - £52,809 per annum
Salary period
Yearly
Closing
07/05/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Trust Service User Carer Engagement Lead

Band 7

Job overview

This post will work within a wider service user and carer engagement team reporting to the Head of Service User Carer Experience and Engagement under the portfolio of the Trust Chief Nurse.  The postholder will work closely with the Lead for Service User Carer Experience to ensure engagement activity is informed by lived experiences of services.  The team houses the Trust Recovery Academy and is soon to welcome a new post under the Patient Carer Race Equality Framework so it is an exciting time to join a friendly, talented team who are passionate about improving service user and carer access, experience and outcomes through engagement and inclusion.

Main duties of the job

This post will work across all services to ensure service user and carer engagement at all levels of the organisation in the design and delivery of services so that they are informed by people with lived experience and represent the needs of local communities.  In doing so we aim to improve access, experience and outcomes and reduce health inequalities.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

  • Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 – 9

Time plus 30%

Time plus 60%

 

  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles

Person specification

Education/Qualifications

Essential criteria
  • Educated to degree level in relevant subject with postgraduate qualification or equivalent experience.
  • Leadership qualification/willing to work towards.
Desirable criteria
  • Training qualification e.g. PGCE or Cert.Ed.

Knowledge and Experience

Essential criteria
  • Knowledge of the NHS Services Act in relation to service user carer involvement.
  • Experience of service user carer engagement and co-production across a large organisation to bring about culture change.
  • Up to date with the co-production agenda in mental health services.
  • Experience of supporting service users and carers in practice.
  • Experience of working to tight timescales and delivering on time within major programmes of work.
  • Experience of change management and working in partnership with senior leaders who may have conflicting priorities.
  • Experience of strategy/policy development and implementation.
Desirable criteria
  • Knowledge of policies and procedures related to volunteering.
  • Budget management experience.

Skills and abilities

Essential criteria
  • Ability to co-produce equally with others.
  • Ability to negotiate and mediate to achieve an end goal.
  • Ability to motivate others.
  • Acts with integrity and candour.
  • Ability to relate effectively to people from a range of different backgrounds.
  • Ability to convey complex messages in easy to understand terms.
  • Teaching/facilitation skills.
  • Ability to utilise computer software and develop and create reports involving statistical analysis.
  • Well-developed report writing and presentation skills.

Other

Essential criteria
  • There is a frequent requirement to travel extensively across the wider footprint of the Trust to attend local directorate and multi agency planning forums

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Neil Grace
Job title
Lead for Service User Carer Experience
Email address
[email protected]
Telephone number
01613571246
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