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Job summary

Main area
Catering
Grade
Band 2
Contract
Permanent
Hours
Part time - 11.5 hours per week (Monday to Friday 11.30AM to 2.00Pm)
Job ref
437-7137871
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Greater Manchester Mental Health
Town
Prestwich
Salary
£24,169 per annum pro rata
Salary period
Yearly
Closing
06/05/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Catering Retail Assistant

Band 2

Job overview

We are currently seeking a friendly and reliable individual to join our retail team. As a Catering Retail Assistant, you will provide excellent customer service to staff, patients, and visitors, while assisting in the preparation and serving of food and beverages.  In return you be working with an experienced team working with fresh local ingredients and the best equipment. We pride ourselves on producing a high-quality food and drink service to all our customers. With daytime hours this role would fit perfectly round the school run. If you feel that you meet the criteria and would like to be considered for the role, please apply below.    

Main duties of the job

  • Operating POS tills and handling cash transactions 
  • Assisting Customers in finding products and answering queries 
  • Stocking and replenishing shelves and displays 
  • Keeping the retail area clean and tidy 
  • Ensuring that stock levels are maintained  
  • Assisting with stock takes and inventory management
  • Following safety regulations and standards 
  • Handling customer complaints and resolving them 
  • Collaborating with team members to maintain a smooth operation 
  • Promoting and upselling products in line with NHS Guidelines
  • Participating in meetings sharing ideas with the team 
  • Accurate recording of Food safety due diligence 

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400members of staff, who deliver services from more than 160We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

  • Greet and welcome customers in a friendly and approachable manner 
  • Take orders and accurately input into POS system 
  • Prepare and serve food and beverages in accordance with food safety guidelines
  • Maintain a clean and safe working environment, including adhering to all infection control measures 
  • Keep track of inventory and report any shortages or expired items to management 
  • Handle cash, credit card and mobile payments and reconcile the cash register at the end of each shift 
  • Communicate effectively with team members and supervisors to ensure efficient cafe operations as a team 
  • Maintain an excellent level of customer service, ensuring to deal with customer complaints and resolving any issue where necessary 
  • Adhere to the NHS policies and procedures, including NHS safety regulations and operational standards 
  • Perform any other duties as assigned by management  

See attached detailed job description and person specification:

Staff benefits    

  • Pay Enhancements – 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.  
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years         
  • Excellent pension            
  • Cycle to work scheme   
  • Salary sacrifice car scheme         
  • Wellbeing programme  
  • Blue Light Card Discounts

Person specification

Retail Experience

Essential criteria
  • working in a fast paced environment
Desirable criteria
  • Catering Retail experience

Customer service

Essential criteria
  • working in the service industry
Desirable criteria
  • Working with tills/ POS

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Asela Kuruwita
Job title
Catering Manager
Email address
[email protected]
Telephone number
07926701190
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