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Job summary

Main area
Administration and Clerical
Grade
Band 2
Contract
Fixed term: 12 months
Hours
  • Full time
  • Part time
37.5 hours per week (Full and Part Time hours available)
Job ref
236-SCO-AC212-24-B
Employer
Northern Care Alliance NHS Foundation Trust
Employer type
NHS
Site
Salford Royal Hospital
Town
Salford
Salary
£22,383 pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Northern Care Alliance NHS Foundation Trust logo

Clerical Officer/Receptionist - Front and Back Office

Band 2

Job overview

We now have vacancies for full or part time, Band 2, Clerical Officers / Receptionists - Front and Back Office, to work at Salford Royal Hospital. These posts are fixed term for 12 months.

The post holder is responsible for creating ‘mini’ medical records for clinical use including EDRMS Form Pack generation, undertaking reception duties and support for patients checking in for appointments across a number of receptions desks across all Trust sites including satellite clinics within the community. 

Main duties of the job

The post holder will also undertake the booking and scheduling of patient appointments and associated administrative duties.

All activities within the Booking and Scheduling Service must comply with the Trust’s Elective and Cancer Access Policies and ensure patients are offered an appropriate choice of appointments.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For the latest information around our values and behaviours, please visit our careers website https://careers.northerncarealliance.nhs.uk

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk 

Person specification

Knowledge, Training & Experience

Essential criteria
  • Understanding of confidentiality, data protection and Caldicott principles
  • Good level of numeracy and literacy
  • Experience dealing with patients/customers.
Desirable criteria
  • Worked within the NHS
  • Had customer service training.

Skills & Abilities

Essential criteria
  • Communicating with patients/customers
  • Attention to detail
  • Good keyboard and PC skills

Qualifications

Essential criteria
  • Education to GCSE level or equivalent including Mathematics and English.
  • Computer skill qualification such as ECDL, CLAIT or equivalent.
Desirable criteria
  • Customer Service or Administration such as an NVQ

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardFair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoWorkplace Wellbeing Charter LogoArmed Forces Covenant Gold AwardDisability confident employerTime to changeStep into healthGM Good Employment Charter

Documents to download

Apply online now

Further details / informal visits contact

Name
Tina Youd
Job title
NCA Outpatient Hospital Receptions SCO
Email address
[email protected]
Telephone number
0161 206 8511
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