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Job overview

We are passionate about gathering feedback from people who use our services. This role will help us to do this and continue to improve and develop the services we offer.

If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you!

Main duties of the job

The role is intended to support our patient feedback team and enhance the service they offer.

 What the role involves:

• Contact people who use services, their families and carers by telephone to capture their feedback on using a specific service.
• Listen to people as they talk about their experience, ask appropriate questions and record the person’s own words.
• Record people’s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback.
• Send the feedback to the feedback team for collation.

DBS Level for this role is:  Standard

 The knowledge, skills and attributes required for the role:

• To be friendly and enthusiastic.
• A good telephone manner.
• A good understanding of confidentiality
• To enjoy listening to people and have good listening skills.
• To be able to listen to other people’s experience without judgement.
• To be able to empathise with another person’s needs and situation.
• To be able to relate to people from a wide range of backgrounds.
• To be able to use a computer

NB: Initial training will be given by the Patient Feedback Manager on the process to be used and undertaking feedback calls. Ongoing support will also be available as needed.

What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Working for our organisation

Pennine Care NHS Foundation Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work.

We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities.

Volunteer Recruitment

Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process.

Please be aware that due to the robust process, recruitment can sometimes take a few weeks.

Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to:

• Complete an identity (ID)
• Complete a Disclosure and Barring Service* (DBS) Check,
• Complete an Occupational health assessment
• Give details for two references
• Complete relevant training.

*Disclosure and Barring Service (DBS) Check

DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking.

We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here: www.gov.uk/dbs-update-service

We look forward to you joining us and making a difference.