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Crynodeb o'r swydd

Prif leoliad
Community Admin
Gradd
Band 2
Contract
Parhaol: Monday - Friday
Oriau
  • Llawnamser
  • Rhan-amser
37.5 awr yr wythnos
Cyfeirnod y swydd
362-A-24-6399766
Cyflogwr
Stockport NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Kingsgate House
Tref
Stockport
Cyflog
£22,383 pro rata per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
09/07/2024 23:59

Teitl cyflogwr

Stockport NHS Foundation Trust logo

Community Clerical Officer

Band 2

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise:  ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

We Listen to

Each other

Our patients and their families

Our partners

We act and learn from what we hear


 

Trosolwg o'r swydd

Full & part time hours available

We are currently looking for a Community Clerical Officer to provide high quality reception and admin support to clinical services across the Stockport area

We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a great communicator, takes pride completing a task to a high standard and is able to work flexibly to cover the needs of the service

Responsibilities

  • Applicants should have the ability to deal with people at all levels in a polite and professional manner and should possess excellent verbal and written communication skills.
  • Prioritising tasks. You should be able to prioritise your workload to put the patient first
  • Quickly and efficiently manage incoming and outgoing calls and emails
  • Input confidential information onto various I.T. systems. Knowledge of NHS system would be an advantage, but not essential as full training will be given.
  • Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis.
  • There may, at times, be a need to travel between various locations, it is therefore essential the applicant has access to transport and the ability to travel within the required geographical are

Services

  • Services are covered between the hours 8:00– 17:00: Monday - Friday

Prif ddyletswyddau'r swydd

  • Applicants should have the ability to deal with people at all levels in a polite and professional manner and should possess excellent verbal and written communication skills.
  • Prioritising tasks. You must be effective in prioritising workloads with a flexible and patient-centred approach.
  • Quickly and efficiently manage incoming and outgoing calls and emails
  • Input confidential information onto various I.T. systems. Knowledge of NHS system would be an advantage, but not essential as full training will be given.
  • Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis.
  • There may, at times, be a need to travel between various locations, it is therefore essential the applicant has access to transport and the ability to travel within the required geographical area
  • Services are covered from 8:00 – 17:00: Monday - Friday
  • Flexible working patterns available

 

 

 

Gweithio i'n sefydliad

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

 

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

 

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

 

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

 

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

 

The salary for the role is only one part of the excellent package of benefits we offer to you:

 

  • Between 27-33 days of annual leave plus bank holidays
  • NHS pension scheme membership
  • Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
  • NHS Staff discounts
  • Cycle to work scheme
  • Salary finance – for loans, savings, budget planning and tips on managing debt
  • Stockport Credit Union– for local financial advice

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Proving a high level of administration support to Community Services

Reception duties including dealing with patient queries either face to face or over the telephone.

Booking appointments, data inputting on electronic patient record, maintaining and archiving of patient records, 

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.

Manyleb y person

Educations & Qualifications

Meini prawf hanfodol
  • English and Maths, GCSE, CSE, O-Level, level 4 or A-C or above, or equivalent qualifications, or equivalent experience.
Meini prawf dymunol
  • Typing RSA 2

Experience

Meini prawf hanfodol
  • Reception duties, face to face and answering the phone
Meini prawf dymunol
  • Previous experience working with the General public and handling large volumes of telephone calls

Skills & Abilities

Meini prawf hanfodol
  • I.T. skills, email & word
  • Good customer service skills
  • Good communication skills
  • Good telephony skills
  • Eager to learn new skills/undertake necessary training
  • Attention to detail / good accuracy skills
  • Flexibility to cope with changing needs of the job
  • car driver, ability to travel

Knowledge

Meini prawf hanfodol
  • General office duties
  • Knowledge of a range of secretarial / administration procedures

Work related circumstances

Meini prawf hanfodol
  • Training - willingness to undertake the training required to carry out the job

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

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Enw
Emma Hutchison
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Business Support Manager
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0161 8356483
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