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Crynodeb o'r swydd

Prif leoliad
Community Admin
Gradd
Band 3
Contract
Parhaol: Full and part time hours available. 7 days working from 8:00-18:00. 8:00-16:00, 9:00-17:00 & 10:00-18:00 all shifts to be worked on rotation
Oriau
  • Llawnamser
  • Rhan-amser
  • Gweithio hyblyg
  • Oriau cywasgedig
37.5 awr yr wythnos (Full and part time hours available. 7 days working from 8:00-20:00. 8:00-16:00, 9:00-17:00 & 10:00-18:00 all shifts to be worked on rotation)
Cyfeirnod y swydd
362-A-24-6268678-A
Cyflogwr
Stockport NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Kingsgate House
Tref
Stockport
Cyflog
£22,816 - £24,336 pro rata per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
30/07/2024 23:59

Teitl cyflogwr

Stockport NHS Foundation Trust logo

Contact Centre Administrator

Band 3

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise:  ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

We Listen to

Each other

Our patients and their families

Our partners

We act and learn from what we hear


 

Trosolwg o'r swydd

Contact Centre Administrator – BAND 3 (full and part time hours available) 

We are currently looking for Contact Centre Administrator to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport.

Providing contact centre telephone and administration support for all Community Services.

Ability to work as team and be an excellent communicator

Prif ddyletswyddau'r swydd

Providing contact centre telephone and  administration support for all Community Services

Experience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate.

Ability to work as  team and be an excellent  communicator

Gweithio i'n sefydliad

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

  • Between 27-33 days of annual leave plus bank holidays
  • NHS pension scheme membership
  • Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
  • NHS Staff discounts
  • Cycle to work scheme
  • Salary finance – for loans, savings, budget planning and tips on managing debt
  • Stockport Credit Union– for local financial advice

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Main Responsibilities

  • Being the first point of contact for patients
  • Booking appointments for our patients accessing the Community Adult Services
  • Contacting  patients– showing great telephone etiquette and customer care
  • Build rapport with patients and peers
  • Prioritising tasks – showing organisation and flexibility
  • Quickly and efficiently manage incoming and outgoing calls and emails
  • Input confidential information onto various I.T. systems
  • Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis
  • Ensuring appointment capacity is maximised

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • English & Maths Grade A- C, Level 2 or equivalent qualifications or experience
Meini prawf dymunol
  • NVQ Level 2 in Business & Administration or Customer Service

Experience

Meini prawf hanfodol
  • Experience of handling large volume of telephone calls/ working in call centre environment
  • Customer Service
  • Experience of working in an office environment
Meini prawf dymunol
  • Previous NHS experience

Skills

Meini prawf hanfodol
  • Excellent I.T skills
  • Excellent verbal and written communication skills
  • Remain calm under pressure/cope with time sensitive workload

Abilities

Meini prawf hanfodol
  • Flexible to cope with the changing demands of the service
  • Ability to switch between tasks whilst keeping focused on workload
Meini prawf dymunol
  • Ability to follow through on tasks allocated

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Sharon Langan
Teitl y swydd
Deputy Assistant Directorate Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg