Crynodeb o'r swydd
Teitl cyflogwr
Contact Centre Administrator
Band 3
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Trosolwg o'r swydd
Contact Centre Administrator – BAND 3 (full and part time hours available)
We are currently looking for Contact Centre Administrator to assist in continuing to expand our already successful Single Point of Access Service based at Kingsgate House in Stockport.
Providing contact centre telephone and administration support for all Community Services.
Ability to work as team and be an excellent communicator
Prif ddyletswyddau'r swydd
Providing contact centre telephone and administration support for all Community Services
Experience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate.
Ability to work as team and be an excellent communicator
Gweithio i'n sefydliad
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Main Responsibilities
- Being the first point of contact for patients
- Booking appointments for our patients accessing the Community Adult Services
- Contacting patients– showing great telephone etiquette and customer care
- Build rapport with patients and peers
- Prioritising tasks – showing organisation and flexibility
- Quickly and efficiently manage incoming and outgoing calls and emails
- Input confidential information onto various I.T. systems
- Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis
- Ensuring appointment capacity is maximised
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Manyleb y person
Qualifications
Meini prawf hanfodol
- English & Maths Grade A- C, Level 2 or equivalent qualifications or experience
Meini prawf dymunol
- NVQ Level 2 in Business & Administration or Customer Service
Experience
Meini prawf hanfodol
- Experience of handling large volume of telephone calls/ working in call centre environment
- Customer Service
- Experience of working in an office environment
Meini prawf dymunol
- Previous NHS experience
Skills
Meini prawf hanfodol
- Excellent I.T skills
- Excellent verbal and written communication skills
- Remain calm under pressure/cope with time sensitive workload
Abilities
Meini prawf hanfodol
- Flexible to cope with the changing demands of the service
- Ability to switch between tasks whilst keeping focused on workload
Meini prawf dymunol
- Ability to follow through on tasks allocated
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Sharon Langan
- Teitl y swydd
- Deputy Assistant Directorate Manager
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Stockport NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector