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Job summary

Main area
Outpatient Booking Team
Grade
Band 3
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
362-A-24-6408662
Employer
Stockport NHS Foundation Trust
Employer type
NHS
Site
Stepping Hill Hospital
Town
Stockport
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
09/07/2024 23:59

Employer heading

Stockport NHS Foundation Trust logo

Booking Team Senior Clerical Officer

Band 3

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise:  ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

We Listen to

Each other

Our patients and their families

Our partners

We act and learn from what we hear


 

Job overview

We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust.   The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team.  The role will also include phone sessions throughout the week.

The ideal candidate will possess:

  • Excellent communication skills
  • A flexible approach to work and the ability to work independently and as part of a team
  • A keen eye for detail in data collection and recording
  • Quick Learner
  • Proactive

Full training will be given to the successful candidates in the relevant systems.  

Main duties of the job

·         Register referrals from all sources on the patient administrative system (PAS) and book appointments in accordance with clinical need and within local and national targets.

  • Telephone patients to offer appointment dates and times, in accordance with consultant prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service systems to record appointments made
  • Manage the Envoy reminder service responses.

 

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

 We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

 We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

 If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

 We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

 Benefits we offer to you: 

•     Between 27-33 days of annual leave plus bank holidays

•     NHS pension scheme membership

•     Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go  further

•      NHS Staff discounts

•      Cycle to work scheme

•    Salary finance – for loans, savings, budget planning and tips on managing debt

•     Stockport Credit Union– for local financial advice

Detailed job description and main responsibilities

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Person specification

Education

Essential criteria
  • 5 GCSEs or relevant office experience

Knowledge

Essential criteria
  • General knowledge of office/admin procedures
Desirable criteria
  • Customer service experience
  • Knowledge of NHS and Outpatient bookings procedures

Experience

Essential criteria
  • Extensive administration experience
  • Telephone experience
  • Experience using large databases to process information
Desirable criteria
  • Outpatient booking experiences , use of PAS system

Skills and Abilities

Essential criteria
  • Enthusiastic , confident approach to change , calm under pressure
  • Able to work independently as well as part of team
  • Excellent verbal and written communication skills
  • Ability to pay close attention to detail when entering data & a systematic approach to work
  • Proactive
  • Excellent IT skills

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthDefence Employer Recognition Scheme (ERS) - Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Andrea Owen
Job title
Assistant Directorate Manager
Email address
[email protected]
Telephone number
0161 419 5386
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