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Crynodeb o'r swydd

Prif leoliad
Outpatient Booking Team
Gradd
Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
362-A-24-6455322
Cyflogwr
Stockport NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Stepping Hill Hospital
Tref
Stockport
Cyflog
£22,816 - £24,336 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
31/07/2024 23:59

Teitl cyflogwr

Stockport NHS Foundation Trust logo

Booking Team Senior Clerical Officer

Band 3

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise:  ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

We Listen to

Each other

Our patients and their families

Our partners

We act and learn from what we hear


 

Trosolwg o'r swydd

1 post

We have an Exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust.   The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team.  The role will also include phone sessions throughout the week.

The ideal candidate will possess:

  • Excellent communication skills
  • A flexible approach to work and the ability to work independently and as part of a team
  • A keen eye for detail in data collection and recording
  • Quick Learner
  • Proactive

Full training will be given to the successful candidates in the relevant systems.  

Prif ddyletswyddau'r swydd

 

·        Take part in managing, on a daily basis, all appointment administration undertaken within the Outpatient Booking Team

·        Manage and monitor the outpatient waiting list

·        Book appointments

·        Ensure that all clinics are fully utilized

  • Process patient referrals into the trust

·        Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries

·        Make outgoing calls, negotiating appointment dates and times with patients

·        Deal with and respond to complaints in a positive manner

·        Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems

·        Ensure accurate and quality data entry at all times

  • Any other duties commensurate with the role

Gweithio i'n sefydliad

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:

  • Between 27-33 days of annual leave plus bank holidays
  • NHS pension scheme membership
  • Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
  • NHS Staff discounts
  • Cycle to work scheme
  • Salary finance – for loans, savings, budget planning and tips on managing debt
  • Stockport Credit Union– for local financial advice

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Main Duties and Responsibilities

·         Register referrals from all sources on the patient administrative system (PAS) and book appointments in accordance with clinical need and within local and national targets.

  • Telephone patients to offer appointment dates and times, in accordance with consultant prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service systems to record appointments made
  • Manage the Envoy reminder service responses.

·         Offer appointments to suspect cancer and other urgent patients according to Trust standards and within NHS target times and recording the data on the Somerset database

·         Manage and monitor all patients waiting for an appointment on the Outpatient Waiting List

·         Scan/upload all new referrals to the  Evolve scanning system

·         Answer general telephone enquiries, taking responsibility for callers or forwarding calls to the relevant department

·         Respond verbally to complaints in a polite and professional manner seeking to find a resolution on behalf of the caller.  Those which cannot be resolved to be passed to a manager or other departments in the Trust for action

·         Input, monitor and manage patient information on various IT systems

·         Discharge old and expired episodes on PAS, completing and updating the patient’s pathway

·         Liaise with referrers/ GP practices regarding incorrect patient information or referrals

·         Liaise with multidisciplinary internal teams regarding clinic utilisation

·         Cancelling clinics for clinical staff leave including emergency cancellations

·         Escalating concerns and lack of capacity to the relevant business groups

 

 

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Manyleb y person

Education

Meini prawf hanfodol
  • 5 GCSEs or relevant office experience

Knowledge

Meini prawf hanfodol
  • General knowledge of office/admin procedures
Meini prawf dymunol
  • Customer service experience
  • Knowledge of NHS and Outpatient bookings procedures

Experience

Meini prawf hanfodol
  • Extensive administration experience
  • Telephone experience
  • Experience using large databases to process information
Meini prawf dymunol
  • Outpatient booking experiences , use of PAS system

Skills and Abilities

Meini prawf hanfodol
  • Enthusiastic , confident approach to change , calm under pressure
  • Able to work independently as well as part of team
  • Excellent verbal and written communication skills
  • Ability to pay close attention to detail when entering data & a systematic approach to work
  • Proactive
  • Excellent IT skills

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthDefence Employer Recognition Scheme (ERS) - Gold

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Andrea Owen
Teitl y swydd
Assistant Directorate Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0161 419 5386
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