Job summary
- Main area
- specialising in booking no emergency patient transport
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 27 hours per week (The shifts are Monday - Friday 8am-8pm, Saturday 8am -5pm and Sunday 8am- 5pm)
- Job ref
- 362-A-24-6418607
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Stepping Hill Hospital
- Town
- Stockport
- Salary
- £22,383 pro rata per annum
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Ambulance Booking Clerk
Band 2
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
Ambulance Booking Clerk 27 hours per week
An exciting opportunity has arisen to join an extremely busy site coordination team at Stepping Hill Hospital. The team is a multidisciplinary team comprising of Clinical Site Coordinators and Patient Flow Coordinators and an important member of this team is the Ambulance Booking Clerk.
Main duties of the job
The role of the Ambulance Booking Clerk is to coordinate the booking of transport to support the discharge of patients from hospital. In addition, ensuring priorities for discharges are identified which means working with our wards and transport providers. You will need good communication and listening skills and be able to remain calm under pressure, as this role can be demanding at busy times during the day. You will need to be able to work independently and as part of a team. The post will be incorporated into the rota working opposite days or alongside two ambulance booking clerks already in post. Relevant training and support will be provided.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
For more details regarding the main responsibilities of the role please refer to the job description.
The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a standard DBS check at the cost of £21.90. This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
For further details / informal visits contact:
Person specification
Education & Qualifications
Essential criteria
- Evidence of continuing development
- ECDL or equivalent IT and keyboard skills
- Good general education ( 5 GCSE's or Equivalent, including English and Maths) or equivalent experience
Knowledge
Essential criteria
- Computer literate - knowledge of Microsoft Office / Excel
- Knowledge of NHS procedures and systems in relation to booking transport
Desirable criteria
- Knowledge of hospital IT systems
- Knowledge of services provided by Stockport NHS Foundation Trust
- Understanding of Government guidance in relation to general patient transport and guidance in relation to Covid
Experience
Essential criteria
- Experience of working to tight deadlines, setting priorities and dealing with a varied workload
- Ability to work on own initiative and make independent decisions
Desirable criteria
- Previous experience of working within the NHS or other Healthcare setting
Skills & Abilities
Essential criteria
- Excellent communication skills (written, typed and verbal)
- Negotiation and influencing skills
- Accuracy and attention to detail
Desirable criteria
- Ability to deal with all disciplines of staff
Work Related Circumstances
Essential criteria
- Ability to treat people with dignity and respect
- Ability to relate to a wide range of people, put people at ease and make them feel comfortable
- Maintain patients confidentiality at all times
- Smart, professional appearance
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sally Walsh
- Job title
- Clinical Site Coordinator
- Email address
- [email protected]
- Telephone number
- 0161 4195776
- Additional information
you can also contact
John Brown
0161 4195776 ext 113437
List jobs with Stockport NHS Foundation Trust in Administrative Services or all sectors