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Job overview

Band 4  -   Full Time rostered shift patterns  - covering 365 days

 Vacancies at:

•  Broughton PTS Control, Preston
•  Estuary Point PTS Control, Liverpool
•  Oldham PTS Control, Oldham

Opportunities have arisen for the position of a PTS Dispatcher / Planner within the North West Ambulance Patient Transport Service based in their PTS Control Room’s in Preston, Liverpool and Oldham. 

We are looking for dynamic individuals who work well within a team, have excellent listening, communication, and customer service skills, and thrive in a fast moving and at times, challenging environment. You must be able to demonstrate an understanding and empathetic nature to deliver the high standard of patient care expected from NWAS.

You must be able to work to performance targets and be productive whilst always remaining consistent and professional. Change and innovation is a big part of PTS and it is essential that you can adapt to change and embrace development and opportunities.

Main duties of the job

The successful candidates will be responsible for allocating and planning patient journeys in a non-emergency situation, but within the guidelines of the PTS contract. Due to the fast paced nature of this role you will be expected to be able to integrate into an established, fast, dynamic team, whilst also being able to work unsupervised after training. It is essential that the candidate is I.T. literate, has excellent communication skills, can think logically as well as imaginatively, are a good problem solver and can work well under pressure.

The relevant training will be offered to the successful candidates.

Interested candidates are invited to apply outlining any relevant experience and qualities required for this role.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure our workforce reflects the diversity of the communities we serve.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are only able to provide sponsorship to health care professionals under the shortage occupation list for healthcare This list can be found here Skilled Worker visa: shortage occupations for healthcare and education - GOV.UK (www.gov.uk)

Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours  for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.