NHSJobs.com

Job overview

An exciting opportunity has arisen with the Connect North West Team based in Gemini Warrington which provides an urgent and non-urgent Neonatal Transport for the North West region and North Wales.

We are looking for an enthusiastic and committed person to join our friendly team as a Cot Bureau Operative. You must be an excellent
communicator, organised and able to use your own initiative. The successful candidate will have the ability to work well under pressure and be part of a multi- disciplinary team. As a Cot Bureau Operative, you will join a 24-hour administrative service on a rotational basis. As well as working days, you will be required to work nights and weekends. The shift pattern is 8am - 8pm and 8pm - 8am and in general this is a self-rostering rota within your team. The salary has enhancements paid for weekend and night-time shifts.

You will work alongside the Neonatal Transport Team and St John Ambulance to ensure all calls are logged and patients prioritised accordingly. The transport service is responsible for moving babies between different hospitals who require intensive care or specialist treatment and arranges maternal transfers with complications in pregnancy.
In return you will receive an annual appraisal and access to training opportunities in order to enhance your career.

Main duties of the job

To act as the first point of contact for the referral hotline, liaising with the transport team to assist in organising maternal and newborn infant transfers.
Undertaking regular telephone contact with Neonatal Units across the North West and North Wales region to determine their cot occupancy and staffing, and to log this within an electronic database.
To ensure that patients are referred to the correct unit, you will locate the most appropriate hospital, using the correct pathways and ensuring a comprehensive and accurate record of all communication.
To liaise with clinicians from relevant specialties and facilitate conference calling for complex referrals.
To undertake other administrative duties as required, using your good knowledge of Microsoft packages, and I.T. skills to support the work of the transport service.
Welcome and assist in the training of new members to the team.

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.