Job vacancy: Administrative Officer, Wirral Community Health and Care NHS Foundation Trust, Birkenhead

Job summary

Main area: Administration
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (To cover 8-8pm including weekends)
Job ref: 844-6361443

Employer: Wirral Community Health and Care NHS Foundation Trust
Employer type: NHS
Site: St Catherine's Health Centre
Town: Birkenhead
Salary: £22,383 0
Salary period: Yearly
Closing: 07/07/2024 23:59

Administrative Officer

Band 2

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Compassion
Supportive and caring, listening to others.

Open
Communicating openly, honestly and sharing ideas.

Trust
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

We are proud to support our Armed Forces Community as a Veteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme. We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.

Detailed job description and main responsibilities

The Central booking service operates 7 days a week, 365 days a year 8am – 8pm.

We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.

Person specification

Qualifications and professional training

Essential criteria

NVQ Level 2, GCSE Level or equivalent experience
Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

Essential criteria

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting

Skills and attributes

Essential criteria

Good oral and written communication skills with people from a wide variety of backgrounds
Ability to communicate sensitively with all staff groups, patients and their families

Desirable criteria

Ability to work under pressure and meet tight deadlines
Ability to communicate sensitively with all staff groups, patients and their families

Personal qualities

Essential criteria

Patient
Flexible
Ability to use own initiative but also understands the need to seek advise when necessary

Desirable criteria

Pro active

Important Information

By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.

For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document under the section 'Additional documentation'.

We are a Disability Confident and Mindful Employer. WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual orientation, maternity/pregnancy, marriage/civil partnership or transgender status. We are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and are keen to support reasonable adjustments to support our new and existing staff.

Further Information:

Closing Dates: Candidates are advised to apply early. The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.

Reference Information: Please ensure your application is submitted with referees who can verify your employment/ education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.

Salary Expectations: The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made.

Restricted Applications: Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band.

Flexible Working: Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.

Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.

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