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Detailed job description and main responsibilities

1. The management of all aspects of the building use and maintenance and establishing appropriate 
systems to support this. This will include the implementation and regular review of risk 
assessments, health and safety, fire safety, infection control and building standard operating 
procedures, as well as completion of all relevant documentation.
2. Manage the relationships and communication with external parties responsible for cleaning 
contracts, site works and maintenance, procurement, café provision and stock management.
3. All day-to-day operations of The Life Rooms buildings including leading on and recording daily 
huddles, being directly responsible for the safe and timely opening and closing of the building and 
training of other staff to carry out this role if and when required. 
4. Be one of a limited number of key holders for the building and have responsibility for deliveries
and visitors to the building.
5. Monitor and co-ordinate building usage and be an initial point of contact for members of the 
public, staff, visitors and other organisations to site. This will include signing in and out, room 
bookings, use of site by partner organisations, use and management of workspaces for staff, 
supporting service users with queries and service access.
6. Ensure the health and safety and wellbeing of anyone accessing The Life Rooms sites.
7. Ensure provision of excellent customer service at all times which reflects the needs of those using 
the building including service users, the general public, partner organisations and staff. This will 
include training of staff within the line management responsibility such as FMAs and Reception 
staff.
8. Support The Life Rooms volunteers whilst on site, delegating activities within their remit, 
supporting in the development of their role, and ensuring regular wellbeing checks take place and 
escalating issues where required with service managers and the Volunteering Team. 
9. Build a positive team atmosphere motivating both staff and volunteers to create a welcoming and 
supportive environment for all those who use the building.
10. Inform service developments by maintaining relationships with members of the community and 
local community assets to understand needs and priorities and communicate this to operational 
managers. This may include local community centres, shops, schools, faith organisations, libraries.
Participate in community promotions such as holding stalls in local organisations including shops, 
community centres, schools and colleges, and other relevant agencies.
11. Support the Community Inclusion Lead and Curriculum Lead with the organisation of events on 
site such as enrolment days, awareness days and engagement events.
12. Initiate activities and programmes which promote The Life Rooms, raise its profile both within the 
Trust and the wider community, and increase its usage. 
28/06/2023
13. Undertake workplace inspections and risk assessments within the building and initiating any
necessary action to resolve issues to ensure a safe working environment in line with Health and 
Safety legislation.
14. Liaising with the Estates Department with regards to any actions required to maintain the
condition of The Life Rooms. This will include acting as the central point of contact for 
maintenance faults to be reported and liaising with landlords and building owners and ensuring 
this is communicated to operational managers.
15. Ensuring that the main reception area is manned at all times and all reception staff provide a 
professional, courteous service to support the values and ethos of the service and Trust. 
16. Oversee all aspects of café provision, including health and safety, food hygiene, infection control, 
standard operating procedures, stock audits and storage, handling of cash/takings, staff 
management, customer service, promotions, COSHH. This includes the documentation and 
regular review of these processes in line with legislation and Trust policy and QRV expectations.
17. Line management of staff including all HR policies, recruitment, induction, staff support and 
development to ensure safe and effective service provision. The collection and analysis of data 
relating to the usage of the building to understand where service developments could take place, 
implement changes required, and further inform service delivery. This includes monitoring daily 
footfall, events, weekly activity data reporting, and monthly Quality Improvement Group reports.
18. Ensuring that the IT and audio-visual equipment throughout the building is in working order, this 
includes the training rooms, privacy pods and publicly available equipment area.
19. Ensure that site CCTV usage and monitoring takes place as per legislation and Trust policy.
20. Contribute to the development of policies and procedures within The Life Rooms to ensure that 
they meet the practical needs of the day-to-day functioning of the building.
21. Maintain clean, tidy and organised spaces around the building including storage of deliveries and 
equipment, resetting the building to original state at the end of the day, setting up classrooms for 
learning sessions, preparing space for events and bookings, updating notice boards and service 
communication materials appropriately.
22. Be responsible for monitoring safe staffing numbers on site, proactively managing this and 
escalating to senior managers where required. Communicate this in a timely manner with all staff 
through site rotas.
23. Adhere to all risk and incident management as per service and Trust policies, including 
documentation of incidents through appropriate reporting systems. 
24. Be aware and responsible at all times when working with members of the public regarding 
Safeguarding duties and Duty of Candour, following all relevant policies and procedures.
25. Maintain and operate site facilities such as IT Suites and Libraries where applicable.
26. Arrange and lead meetings regarding site activity where appropriate and attend other service 
meetings to contribute to service operations and developments.
27. Utilise Trust computer systems to report incidents, adhere to HR policies, recruit, support and line 
manage staff.