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Job overview

The ICT Administration Officer is the pivotal post for integrated case management. The ICT Admin Officer will be interface between service users, carers, primary care, secondary care, community care, social care and voluntary organisations including Out of Hours Providers (OOH). 

The Admin Officer will have overall responsibility for the coordination of the regular case coordination meetings and the smooth running of integrated care within the team setting. This role includes completing all administrative, information and organisational duties to ensure maximal outcomes from meetings and coordinated care for service users.   

The key role of the Admin Officer will be to schedule all meetings across the ICT MDTs in their cluster, to manage the meeting agenda items, ensuring all new referrals are identified and information circulated to team members in advance of the meeting. They will update the service user records contemporaneously on the identified IT systems.

AS PART OF THE DRIVE TO IMPROVE CARE FOR SERVICE USERS THERE MAY BE REQUIREMENT OF THIS POSTHOLDER TO WORK SOME FLEXIBLE HOURS.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Main duties of the job

• Coordinate and manage the administrative functions for the integrated case coordination meetings. This will include organising and adjusting meetings and tasks on behalf of a number of stakeholders.
• Be the point of liaison for service users receiving case coordination and interface with all professionals involved in service users care including primary, secondary, local authority, community services, carers and other relevant groups
• Ensure verbal consent from service users for any relevant assessment required and ensure written consent paperwork is in place and recorded following initial visit
• To manage and prioritise workload on a daily basis and deal with the competing demands of the integrate case management team
• To deal in a professional, helpful and sensitive manner with service users, staff and other agencies by telephone or face to face, taking messages, advising service users about visits, referring other issues as appropriate and answering routine enquiries
• Devising and maintaining efficient clerical and office systems, and providing administrative support to the teams, including photocopying, faxing, dealing with other forms as required

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.