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Detailed job description and main responsibilities

·        To assist in the management of scheduling ward 3B for a smoother pathway for all patients.

·        Responsible for the direct supervision of all the admin staff including, monitoring of work, development and support of staff, handling of day-day personal issues, re-allocation of duties to cover periods of absence and escalating to management team if appropriate.

·        Responsible for recording staff punctuality, attendance, sickness, and authorization of annual leave via E-Roster

·        Liaise with colleagues within the CBU to ensure that supervisory support is available to staff at all times of the working day.

·        Ensure theatre lists are fully utilized whilst ensuring that the booking of beds is managed appropriately.

·        Manage complaints and aggressive or abusive members of the public locally and advise the public of the Trust’s complaints procedure where necessary.  Refer to a supervisor or manager if required.

·        Assist with the management of error reports and ensure corrections are completed in a timely and effective way.

·        Hold regular team meetings in conjunction with the supervisor in order to cascade information from department management meetings.

·        Assist to ensure full staff participation at all trust mandatory training sessions and that the PDP process is completed in keeping with Trust policies.

·        Monitor and supervise to ensure all TCI requests are processed in a timely manner and facilitate meeting of Trust targets, escalating to the operational manager if required.

·        Monitor and ensure all Department/Trust policies and procedures are being adhered to and that all targets are met.

·        Assist the CBU to ensure targets can be planned for, achieved and maintained.

·        To assist in providing leadership and act as a role model for staff.

·        To ensure Trust guidelines, policies and procedures regarding confidentiality, disclosure of information and data protection are adhered to and observed at all times by staff.

·        Assist in implementing any new procedures or systems to improve service efficiency.

·        Ensure admin team’s daily duties are covered by sufficient staff and to make the most effective use is made of available staff.

·        To participate in data collection, analysis and audits when required, to develop and improve services.

·        Work without direct supervision using experience and knowledge.

·        Business Continuity Duties – Follow Policies and Protocols to ensure continued effective service.

·        Continue to maintain own competencies, ensuring own statutory and mandatory training is up to date.