Job summary
- Main area
- Child-bereavement Reception & Administration
- Grade
- Band 3
- Contract
- Fixed term: 6 months
- Hours
- Part time - 8.5 hours per week (flexible weekends, evenings with possible overtime)
- Job ref
- 411-COR-24-6367268
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- The Alder Centre, Alder Hey Children's Hosptial
- Town
- Liverpool
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Admin Coordinator
Band 3
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
To assist and support the Head of Service in the maintenance and
development of admin and clerical services across the full range of Alder Centre activities by providing modern, professional, administrative, clerical and reception services within the Centre. The primary purpose of the role is to ensure day to day continuity and consistency of service provision to all of the Centre’s users. However, the postholder will also pro-actively identify any areas of improvement and development of administrative and clerical support systems and procedures, consistent with a modern, professional, psychosocial mental health service.
Main duties of the job
The post-holder will be fully supportive of the vision, mission, aims and objectives of the Centre and within their role will support the Head of Service in maintaining, developing and promoting a modern, professional and evidence based psychosocial mental health service.
Working for our organisation
As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Detailed job description and main responsibilities
The post-holder will be fully supportive of the vision, mission, aims and objectives of the Centre and within their role will support the Head of
Service in maintaining, developing and promoting a modern, professional and evidence based psychosocial mental health service.
The post holder will be responsible for the induction, training, development and supervision of volunteer reception staff.
The post-holder will ensure the provision of continuous and consistent opening times, reception, administrative and clerical duties.
The post holder will undertake operational reception duties which include telephone enquiries, client referrals and the processing of associated
information.
The post holder will play a pro-active part in meeting, greeting and welcoming visitors to the Centre and the promotion of a warm and welcoming therapeutic environment.
The post-holder will communicate and liaise with other internal Trust departments and individuals through a range of interpersonal, electronic and IT media.
The Centre operates evening and occasional weekend activities which will at times, require the Admin. Coordinator to work evenings and
weekends.
The post holder will be responsible for arranging hospitality for all visitors which will typically include making beverages and associated clearing
activities.
The post-holder will produce, maintain and process all manual and IT generated client and Centre information, marketing and public relations
material as required daily and periodically.
The Centre works to the ethical standards outlined in the British Association of Counsellors and Psychotherapists Code of Practice and the postholder will perform to these and other Trust and Centre Policies, paying particular regard to clinical governance, health and safety and client
confidentiality.
The post-holder will assist and support the promotion of a client-focused, team working culture.
Person specification
Qualifications
Essential criteria
- Knowledge and experience of integrated IT business packages including Word, Excel, Trust computer systems.
Desirable criteria
- Training in Grief and Child loss and/or Basic Counselling Skills
Experience
Essential criteria
- Experience of working in a busy office environment maintaining reception, administrative and clerical support systems and procedures.
- Experience of working in an NHS or mental health setting including Bereavement and/or Child Bereavement
- Experience of working with clients from ethnic, racial, religious, social and cultural minorities With specific responsibility for ethnic monitoring.
- Excellent written and oral comunication skills and expereince specifically including: Bereaved families, inter-agencies dealing with bereavement, a range of volunteers including bereaved volunteers, professional clinicians.
- Experienced and skilled team worker
- Expereince of delegating and coordinating the work of other paid and volunteer administrative and clerical staff.
- Flexible with regard to working methods, hours and attitude
Skills
Essential criteria
- Pro-active approach and ability to work on own initiative with minimum supervision
- Ability to meet agreed objectives and work to deadlines
- Excellent time management skills
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Simon Riley
- Job title
- Head of The Alder Centre
- Email address
- [email protected]
- Telephone number
- 01512525391
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