Job summary
- Main area
- Pre-op
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 411-SUR-24-6799883
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Alder Hey Children's Hospital
- Town
- Liverpool
- Salary
- £23,615 per annum
- Salary period
- Yearly
- Closing
- 06/12/2024 23:59
Employer heading
Pre-op Admin Clerk
Band 2
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
The pre-op team are looking to recruit a reliable admin clerk on a permanent basis.
Hours: 22.5 hours per week
You should be organised and well-motivated with a mature approach to your work. Good oral and written communication skills are essential, and you should be able to work well within a team. Candidates would need to possess excellent organisational skills, can prioritise their workload as well as demonstrate excellent administrative skills.
For further information regarding this position please contact Hollie Malone - Assistant Service Manager.
Main duties of the job
· Working closely with the Pre-op Nursing team and Admin Colleagues to provide reliable clerical support to the Pre-op team. A team working approach will be required.
· To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.
· Provide a confident professional service to all patients and their parents, whilst supporting them throughout their pathway of care and ensure confidentiality and security of patient information as per Trust policy.
· Adhere to Trust Policies and Procedures at all times.
Working for our organisation
As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Detailed job description and main responsibilities
- Ensure patient demographics are accurate on hospital information system (Meditech)
- Using smartcard to access the National Spine to verify patient demographic details and NHS numbers when required
- Retrieve/prepare all relevant documentation for patients who are using Pre-op service
- Cancelling and DNA patients on electronic system and informing the appropriate teams/specialities.
- Liaise with ward staff, admin staff and other departments as and when required
- To deal effectively with all incoming and outgoing correspondence
- To book interpreters as and when required.
- To deal with telephone enquiries in a timely manner and take appropriate action.
- To carry out general clerical duties including filing, faxing and photocopying.
- To undertake additional duties as required within the pre-op admin team.
- To effectively liaise with other departments internally and externally with regard to all aspects of patient care.
- Distribute patient information documentation for parents.
Person specification
Experience
Essential criteria
- Ability to demonstrate computer literacy and keyboard skills in order to input and retrieve data.
- Experience of general office duties, i.e. photocopying, collating information for parents,
- Making / re-scheduling appointments
- Sending out appointment letters
- Ability to demonstrate an understanding of the importance of confidentiality.
- Ability to communicate verbally and in writing with staff Trust wide and members of the public in a clear and concise manner.
- Excellent interpersonal and communication skills with patients, families and colleagues
- Ability to plan work and work on own initiative
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hollie Malone
- Job title
- Assistant Service Manager
- Email address
- [email protected]
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