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Job summary

Main area
Volunteer
Grade
Voluntary
Contract
Voluntary
Hours
Flexible working - 4 hours per week
Job ref
410-VOL-7003060
Employer
Liverpool Heart & Chest Hospital NHS Foundation Trust
Employer type
NHS
Site
Liverpool Heart and Chest Hospital
Town
Liverpool
Salary
£0 Voluntary
Salary period
Yearly
Closing
16/03/2025 23:59
Interview date
01/04/2025

Employer heading

Liverpool Heart & Chest Hospital NHS Foundation Trust logo

Community Volunteer

Voluntary

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.  

Our vision is underpinned by five strategic goals:

  • Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care 
  • Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
  • Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
  • Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
  • Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

Our community volunteers will be based outside the hospital, the role will be based in Huyton, Kirkby and Whiston - more details can be found in the Job Description. 

It is anticipated that this role would be particularly suitable for ex-cardiac rehabilitation patients and/or their carers who could be recruited as volunteers and receive training to support their role as cardiac buddies.

Main duties of the job

·         To greet patients and visitors on arrival and direct them to the cardiac rehabilitation clinic if required, escort them to their destinations across the site.

·         Provide assistance to anyone who may need support in community setting.

·         To welcome patients to community clinics and ensure they are aware of the location of the facilities for example toilet facilities.

·         Interact with directly with the patients and family members in cardiac rehabilitation clinics and in doing so make them feel welcome and help prepare them for the clinic/session especially for those who a particularly anxious about attending or attending for the first time.

·         Act as a Buddy/Befriending / chatting with patients.

·         Make drinks for patients, visitors and wash / tidy away used crockery / cutlery.

·         To engage with patients and services users following consultation to gain feedback via the FFT and provide both paper and digital patient audit questionnaires when required.

·To provide an escort service to entrance of community venue for patients who are awaiting transport and may require/would benefit from assistance.

Working for our organisation

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Detailed job description and main responsibilities

 

·         To greet patients and visitors on arrival and direct them to the cardiac rehabilitation clinic if required, escort them to their destinations across the site.

·         Provide assistance to anyone who may need support in community setting.

·         To welcome patients to community clinics and ensure they are aware of the location of the facilities for example toilet facilities.

·         Interact with directly with the patients and family members in cardiac rehabilitation clinics and in doing so make them feel welcome and help prepare them for the clinic/session especially for those who a particularly anxious about attending or attending for the first time.

·         Act as a Buddy/Befriending / chatting with patients.

·         Make drinks for patients, visitors and wash / tidy away used crockery / cutlery.

·         To engage with patients and services users following consultation to gain feedback via the FFT and provide both paper and digital patient audit questionnaires when required.

·To provide an escort service to entrance of community venue for patients who are awaiting transport and may require/would benefit from assistance.

Person specification

Person

Essential criteria
  • Being a good listener
  • Caring
  • Friendly and approachable
  • Excellent Communication Skills
  • Demonstrate Resilience and Calmness
  • Being reliable and Committed
  • Time to commit to Families at LHCH

Person

Desirable criteria
  • Comfortable approaching people to offer help
  • Able to work independently and use initiative after initial training period
  • Emotionally mature and able to stay calm in difficult situations
  • Adaptable
  • Able to offer a regular weekly commitment for at least 6 months
  • Dependable

Employer certification / accreditation badges

Veteran AwareArmed Forces Covenant (Silver Award)Care quality commission - OutstandingSVMQ Distinction

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Moore
Job title
Fundraising and Volunteer Officer
Email address
[email protected]
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