Job summary
Employer heading
Reception Team Leader
Band 3
Job overview
To act as front line Reception Team Leader for Axess Sexual Health, adhering to all Trust and departmental policies covering all aspects, in a professional & responsible manner.
To be responsible for workloads and compilation of effective rotas for Reception staff; delegating duties with a flexible approach to staffing requirements across a number of sexual health sites
This post will cover two sites Linda McCartney Centre and The Beat
Main duties of the job
To undertake administrational duties working as a team member in a Team Leader role, supporting staff and patients across the Axess Sexual Health Service.
To support the Reception/Office Manager in providing an efficient and professional administrative and clerical service for the service.
To conduct Reception Staff monthly meetings and produce feedback to Office Manager when necessary.
To advise, reassure and support all staff during modernisation of working practices.
To assist in the recruitment & selection process of A & C staff where necessary.
To effectively communicate between staff, patients, carers, other departments, various companies, solicitors and all other health & social care professionals.
To deal promptly and efficiently with all telephone, e-mail queries in a polite and helpful manner, using tact and sensitivity where necessary: effectively demonstrating the quality of service.
To efficiently sort, distribute, monitor and record all mail, both in-coming and out-going, across all sites using various methods of transport.
To register patient referrals to various clinics both manual and electronic.
To implement and supervise the reception emergency contingency procedure in relation to computer break down
To arrange and record bookings for Locum and Sign Language Agencies.
To produce and distribute accurate Rotas for On-Call Services.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook – Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Detailed job description and main responsibilities
To ensure all patient/clinic appointment procedures are correctly followed according to the various clinics, both manually and electronic.
To locate, record and return all patient case notes, x-rays and other hospital records, across sites for Solicitors, Legal & Quality Departments maintaining a high quality of filing and turn around.
Produce Clinic Lists, patient notes and record clinic outcomes on hospital computer systems.
Check patient details adhering to Caldicott procedures and accurately update patient records as and when necessary.
To accurately record all statistical information both manually and electronically.
To supervise to a high standard via monitoring and evaluation, all Directorate photocopying. To record and produce: accurate photocopying for requests of all patient notes in liaison with Office Manager.
To collate, compile and maintain all staff personal files, adhering to confidentiality procedure.
To report, record and monitor all staff annual leave & sickness episodes.
To record all staff Mandatory Training and Course attendance in staff personal files.
To order, record and distribute staff uniform.
To be responsible for adequate stock levels of all stationary items.
To order, code and co-ordinate all paperwork for various ordering systems covering Goods & Service Requisitions. To collate all paperwork appertaining to the ordering system used and follow financial procedures ensuring prompt payment of invoices.
Person specification
Qualifications
Essential criteria
- GCSE/equivalent
Experience
Essential criteria
- Demonstrable experience in NHS setting Supervision of staff
- Process of change
- Multidisciplinary settings
- Multitasking
Knowledge
Essential criteria
- Full understanding of Caldicott, data protection, confidentiality etc
- Knowledge of NHS budgetary / financial procedures.
- Full knowledge of Government & NHS legalities re: Caldicott, Patient Confidentiality, Data Protection etc.
Desirable criteria
- Knowledge of complex form design / accurate attention to detail
- Knowledge of Objective setting for personal development plans
- Knowledge of NHS ordering and financial procedures
Skills
Essential criteria
- Excellent communication skills, written and verbal. Able to work collaboratively and negotiate effectively.
- People Management skills
- I.T. Skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracey Birch
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 0151 282 6302
- Additional information
Sheila Armstrong - Team Leader
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