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Job summary

Main area
Admin
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday with an element of agile working)
Job ref
287-RMED-124-24-A
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal
Town
Liverpool
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
26/07/2024 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Support Medical Secretary

Band 3

Job overview

An exciting opportunity has arisen to join the Haematology Liverpool Admin Team based on the Royal site.  We are looking to appointment an experienced secretary, with fast, accurate typing skills and a knowledge of working within an NHS admin setting.    Proven audio transcription skills are essential and knowledge of medical terminology is an advantage.

Liverpool Haematology is a large, busy clinical team and the successful candidate we are looking for should have a flexible approach to work, be able to work as a team with strong interpersonal skills, fast accurate keyboard skills and be an experienced secretary.    In return, we can offer the opportunity to join a friendly, supportive team, offer agile working which enables a better work-life balance for staff.

For informal enquires or further information, please contact Ann Murphy, Operations Manager, 0151 706 3396.  Previous applicants for this role need not apply.

Main duties of the job

1. Fast and accurate medical transcription from audio dictation of clinical correspondence and 
documentation.

2. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. 

3. Mentor, train and supervise relevant junior staff as required.

4. Deal appropriately with concerns from staff/patients in line with Trust policy.

5. Accurate use of patient information using the patient administration system (PAS)

6. Ensure all letters are copied to appropriate professionals and alerts actioned.

7. Organise and order stationary as appropriate.

8. Attend appropriate training, meetings and education sessions when required.

9. Work with Managers to review working practices, ways of working and find solutions to problems.

10. Ensure all mandatory training is up to date and report accordingly.

11. Record and input data onto databases and systems accurately.

12. Be able to work as part of a team, promote effective work flows in department to cover leave and ensure office runs smoothly.

13. Outcome clinic appointments ensuring information is accurate and timely.

14. General office duties, including incoming and outcoming mail, e-mail, scanning.  Participate in housekeeping of the office environment.

15. Deal professionally with telephone queries from patients, external stakeholders and internal callers, ensuring any actions are dealt with in optimal time frames.

 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

Person specification

Qualifications

Essential criteria
  • RSA/OCR Level II or equivalent
  • Educated to GCSE/O Level standard/equivalent
  • Word Processing/Audio typing Skills
  • Knowledge of medical terminology and secretarial procedures

Experience

Essential criteria
  • Excellent I.T. skills with knowledge and experience of all Microsoft office packages
  • Experience working in an NHS office environment

Skills/Knowledge

Essential criteria
  • Excellent communication skills
  • Able to use own initiative and respond to new challenges
  • Self motivated and able to work with limited supervision
  • Manage/prioritise own workload
  • Ability to accurately maintain computerise and manual filing/documentation system
  • Ability to work as part of a team
  • Knowledge of internal PAS system
  • Ability to manage difficult/sensitive situations
  • Ability to supervise and motivate a team
  • Ability and willingness to undertake further training as required
Desirable criteria
  • Time management skills
  • Excellent interpersonal and influencing skills
  • Understanding of Trust internal policies as appropriate

Qualities/Attributes

Essential criteria
  • Able to adopt flexible approach when required
  • Ability to build and maintain good working relationships
  • Understanding of confidential nature of role and awareness of Data Protection Act

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ann Murphy
Job title
Operations Manager
Email address
[email protected]
Telephone number
0151 706 3396
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