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Job summary

Main area
Administration
Grade
Band 8c
Contract
Permanent: Nicky Murdoch 07854 935364
Hours
Full time - 37.5 hours per week (and oncall)
Job ref
287-AMED-167-24
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
LUHFT
Town
Liverpool
Salary
£70,417 - £81,138 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Head of Operations - Medicine Division

Band 8c

Job overview

Head of Operations - Gastroenterology & Endoscopy / Diabetes and Endocrinology

Band 8c

Permanent 

37.5 Hours per week

We are looking for an Operational Manager to work in collaboration with internal and external system partners to deliver on the Care Group’s operational and financial performance.

The successful candidate will take a lead role in both shaping and delivering the Care Group’s strategy in conjunction with both the Divisional and Trust’s overall strategies and objectives.

Main duties of the job

The post holder reports to the Associate Director of Operations and will be accountable for the overall operational management of all patient services within the scope of the role and will be expected to make a positive contribution to the design and delivery of the services within their area. 

As an experienced operational leader, the post holder will provide professional leadership for a multi-disciplinary team and will take responsibility for the development and modernisation of the service, working with partner agencies in order to optimise opportunities for joint working in association with agreed plans.
 
They will also take responsibility for the business planning process to ensure that clear plans are communicated, actioned, and delivered in a timely manner on behalf of the Associate Director of Operations and Divisional Director of Operations. 
 
You will provide both strategic and operational leadership support to the clinical and operational teams to find solutions to resolve complex operational issues in accordance with agreed divisional objectives and targets. 
 
This is an excellent development opportunity for an ambitious and highly motivated individual aspiring to progress or gain further experience within two leading and internationally recognised specialities at Liverpool University Hospital NHS Foundation trust.. 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

Qualifications

Essential criteria

  • Degree level or equivalent extensive experience
  • Management qualification, MBA or equivalent extensive experience

Experience

Essential criteria

  • Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.

Knowledge

Essential criteria

  • Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
  • Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
  • Principles and impact of the NHS Constitution

Desirable criteria

  • Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy

Person specification

Skills

Essential criteria
  • Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
  • A high level of communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
  • Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
  • Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgements often within tight timescales
  • Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
  • Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
  • Coordinate and lead Care Group activity to meet challenging performance targets within tight financial controls
  • Implement agreed policy on behalf of the Care Group and ensure successful implementation
  • IT literate and able to use standard office software and bespoke systems
  • Cope with competing priorities and a demanding workload
  • Deal with uncertainty and complexity in a political environment
  • Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day
Desirable criteria
  • Research detailed information, and use audit skills to applying findings to influence practice and develop business cases/plans
  • Imaginative and innovative in developing new ways of working in meeting patient care and service needs

Qualifications

Essential criteria
  • Degree level or equivalent extensive experience
  • Management qualification, MBA or equivalent extensive experience

Experience

Essential criteria
  • Demonstrable experience at a senior level in healthcare delivery, with responsibility for operational delivery including clinical quality, people management, budget responsibility and successful delivery of performance targets within strict financial controls.

Knowledge

Essential criteria
  • Understanding and appreciation of diversity
  • Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
  • Principles and impact of the NHS Constitution
  • Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
Desirable criteria
  • Knowledge and understanding of governance arrangements and standards in the NHS and the wider health and social care economy

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Hill
Job title
Personal Assistant
Email address
[email protected]
Telephone number
0151 529 6246
Additional information

Nicky Murdoch

Associate Director of Operations Medicine

[email protected]

 

Tom Liversedge

Divisional Director of Operations, Medicine

Email address

[email protected]

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