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Crynodeb o'r swydd

Prif leoliad
Administrative and Clerical
Gradd
Band 3
Contract
Cyfnod Penodol: 12 mis (Fixed Term)
Oriau
Llawnamser - 37.5 awr yr wythnos (Role to encompass 7 day service)
Cyfeirnod y swydd
287-RMED-249-24
Cyflogwr
Liverpool University Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Royal Hospital
Tref
Liverpool
Cyflog
£22,816 - £24,336 per Annum
Cyfnod cyflog
Yn flynyddol
Yn cau
31/07/2024 23:59

Teitl cyflogwr

Liverpool University Hospitals NHS Foundation Trust logo

Senior Clerical Officer - Gastroenterology

Band 3

Trosolwg o'r swydd

Due to the expansion of the service to encompass 7 day working, we have an exciting opportunity for a full-time Senior Clerical Officer to join our administration team, here in the Endoscopy Department (on a 9 month fixed-term contract).

Reporting to the lead administrator, you will be part of a team responsible for booking various patient appointments, maintain and use hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists, database entry, liaise with health professionals, deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Other duties will include administratively supporting the specialist nurse team with pre-investigation and the E-referral service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Aintree endoscopy department (should the need dictate).

Prif ddyletswyddau'r swydd

To take the lead responsibility for dealing with referrals for all outpatient and day-case appointments endoscopic procedures both diagnostic and therapeutic ensuring that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of the team.

 

Gweithio i'n sefydliad

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Lead responsibility for the booking of referrals for outpatient and day-case appointments. endoscopic procedures both diagnostic and advanced therapeutic as per guidelines. 

Where appropriate ensure appointments are made with the anti-coagulant nurse and/or dietician

The role necessitates a rotation through the lead booking areas within the office including a two week rule service, management of the outpatient pre-invest system, and recording of ward attenders.

Liaising with health professionals, wards A/E and GP surgeries as required. 

Dealing with out-patients referrals in accordance with the Choose & Book partial booking system. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Monitor and highlight waiting list breaches and waiting times.

Ensure procedures are booked onto appropriate lists according to the level of skill of the Endoscopist from the information contained within the referral. 

Ensure appointment letters are appropriate for the particular procedure to be undertaken. Send out appropriate information leaflets and/or research information for individual patients.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

For a full list of duties, please refer to the attached job description and person specification.

Manyleb y person

Skills

Meini prawf hanfodol
  • The ability to work unsupervised and assist Junior members of staff with any work related problems
  • The ability to assess, prioritise and plan workload effectively
  • Good communication skills
  • Become a mentor for junior members of the administration team.
  • Ability to deal with the public with tact and discretion
Meini prawf dymunol
  • Train new members of staff on the IPM PAS system

Other

Meini prawf hanfodol
  • Flexibility – will be expected to rotate between three main booking areas
  • Team Player

Qualifications

Meini prawf hanfodol
  • NVQ 3 or equivalent

Experience

Meini prawf hanfodol
  • Experience of direct contact/liaison with patients/carers/general public & health professionals
Meini prawf dymunol
  • Interest in service design and making improvements in working area

Knowledge

Meini prawf hanfodol
  • Working knowledge of a Hospital Administration system & computer system preferably the IPMPAS , ICE
Meini prawf dymunol
  • Knowledge of patient administration and CRIS Scheduling system, acquired through experience
  • Gastroenterology and Hepatology background knowledge on tests and procedures.
  • Ability to use computer software applications i.e. excel and access.

Bathodynnau ardystio / achredu cyflogwyr

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Andrew Goss
Teitl y swydd
Office Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0151 706 2800
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