Job summary
Employer heading
Support Secretary - Cardiology Respiratory Department
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen due to the development of the services within Cardio-Respiratory Department and we are looking to appoint an enthusiastic, self-motivated individual with a commitment to excellent patient care, to provide a comprehensive administrative support service to the Cardio-Respiratory Team on our Aintree site
The post holders should have knowledge of IT packages and sound keyboard skills for data entry, with fast, accurate audio typing skills and medical terminology. RSA/OCR typing qualification or relevant experience is essential. Training will be given where necessary for internal IT systems but knowledge of outpatient systems would be beneficial. Previous experience of working within an NHS clerical environment would be an advantage.
Part of the role will be utilised to support Clinical Governance meetings in Cardiology and Respiratory linking in with the Office Manager in each area, chasing up feedback and updates from the areas and support services along with taking minutes at the meetings and disseminating them.
The successful candidate would also be expected to support the sleep laboratory part of the week with appointments, adding referrals and waiting list entries as well as supporting patients, GP's and other hospital trusts with queries relating to their sleep pathway.
**Please note this vacancy will close once sufficient applications have been received**
Main duties of the job
The Support Secretary provides a comprehensive typing support service to the Care Group, in accordance with specialty requirements and will be expected to demonstrate the following:
• A comprehensive knowledge of all aspects of the specialty team role and the range of services provided.
• The application of knowledge regarding patient administration systems, Microsoft office products and digital dictation systems for the purpose of clinical correspondence administration.
• Discernment in all aspect of the typing support role, exercising independent judgement and initiative, as appropriate.
• Effective communication skills when dealing with external and internal clinical stakeholders and exercising tact, sensitivity and discretion when dealing with patients and their relatives.
• Evidence of team working, cross covering colleagues and acting as mentor to new staff.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Detailed job description and main responsibilities
- Attending meetings, taking minutes, gathing information and distributing agenda's.
- Ensure all correspondence outputs produced meet the quality and professional standards set by the department.
- General office duties: filing, photocopying, scanning, faxing documentation and providing telephone cover to the department, as required.
- Retrieval of information to support patient pathway management.
- Responsibility for maintaining safe and secure systems in relation to documentation that is retrieved or used as part of the role, in accordance with governance procedures.
- To undertake annual appraisal.
- Must undertake all mandatory training as required by the Trust.
- Any other duties appropriate, as may be required.
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent in relevant area
Experience
Essential criteria
- Previous clerical experience
Desirable criteria
- Previous NHS experience
Knowledge
Desirable criteria
- Knowledge of the NHS – ipm, ICE, Choose and Book systems
Skills
Essential criteria
- IT skills
- Good communication and organisational skills
- Able to maintain confidentiality
- Able to work on own initiative and as part of a team.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christine Napier
- Job title
- Office Manager, Cardiology
- Email address
- [email protected]
- Telephone number
- 0151 529 2717
- Additional information
For informal enquiries or visits regarding this post, please contact Chris Napier, Cardiology Office Manager for further information.
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