Job summary
Employer heading
Clerical Officer
Band 2
Job overview
BAND 2 RECEPTIONIST/CLERICAL OFFICER
15 HOURS PER WEEK - MONDAY - FRIDAY
4.45 PM – 7.45 PM
This busy X-Ray Department based on the Aintree site has an evening vacancy for a member of clerical staff.
This post will involve working as part of our reception/clerical team encompassing all the reception desks of the Directorate.
Candidates must possess excellent organisational, communication and IT skills to be able to provide an optimum level of customer service to patients, both in person and over the telephone.
The post holder must be self-motivated, work well under pressure and enjoy working with a diversity of people
The successful candidate will work in a friendly environment with a proactive team who will assist in your personal development. You should have a kind, efficient and respectful approach and will need to be able to remain calm and professional in this busy Imaging Department.
Training will be given for the Radiology System.
NHS experience is desirable.
Main duties of the job
To carry out reception and administration duties, inputting and extracting data onto the patient administration system (PAS) and the departmental CRIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Facebook – Liverpool University Hospitals Careers
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Twitter - @LUHFTcareers
Detailed job description and main responsibilities
See Job Description for further details.
Maintain a high standard in all aspects of work
To rotate to all areas of the Radiology department, including Main X-ray, CT/MR, Ultrasound, A+E X-ray. Nuclear Medicine
To input and extract data onto the patient administration system (PAS) and the departmental RIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date.
Reception duties for all areas of the Radiology department, including enquiries from medical staff, other hospitals, GP’s and members of the public.
Dealing with telephone and direct communication enquiries from the public and other health professions.
Sending and retrieval of faxes on a daily basis.
Co-operation with and provision of assistance where necessary to all medical, nursing and other hospital staff.
Person specification
Other
Essential criteria
- Ability to adapt and a flexible approach to change
Skills
Essential criteria
- Excellent organisational skills
- Good communication skills
- Excellent Customer Care Skills
Desirable criteria
- Ability to use Word / Excel
Knowledge
Essential criteria
- Understanding of issues around confidentiality
Experience
Essential criteria
- Experience of dealing with confidential matters
- Experience of working in a busy office
Qualifications
Essential criteria
- Computer / typing skills RSA2/equivalent
- GCSE/Equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carole Willilams
- Job title
- Senior Office Manager
- Email address
- [email protected]
- Telephone number
- 0151 706 2783
- Additional information
Contact - Louise Cunningham - 0151 529 4133 - Clerical Co-ordinator
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