Job summary
Employer heading
Information Quality Clerical Officer
Band 2
Job overview
The quality of data captured and recorded is one of the most important assets any health or social care system can have and is fundamental in the transformation of data into valued information. It is therefore important that this data is validated and audited as necessary to ensure it meets the high standards expected. The Information Quality Department within the Liverpool University Hospitals NHS Foundation Trust are searching for an enthusiastic and motivated individual to ensure the quality of data within our Trust is of the highest standard. You will work within a dynamic team with specific aims of improving the quality of data held primarily on the Trust Patient Administration System (PAS). You will be required to review data recorded in accordance with departmental policy and procedures. The successful applicant will have previous clerical experience preferably within an NHS organisation. They will possess good communication/organisation skills with the ability to work both as part of a team as well as using their own initiative. A knowledge and understanding of hospital PAS systems would be beneficial but not necessarily required.
Main duties of the job
The Information Quality Clerical Officer uses multiple data sources, both internal and external, to validate activity recorded on Trust systems, identifying areas of concern, and escalating them for further investigation to be completed. Where possible, the clerical officer will be required to revise data recorded on Trust systems to ensure that it accurately reflects the service provided to patients.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Detailed job description and main responsibilities
Maintain and improve working knowledge of the Trust’s Patient Administration System in relation to electronic Trust data collection procedures.
Manage daily, weekly and monthly error reports which identify potential issues with all data recorded on the Trust PAS, covering Patient Demographics, Referrals, Waiting Lists, Inpatient Episodes, Outpatient Appointments and Emergency Attendances.
Maintain and improve knowledge of hospital processes and patient journeys through the Trust.
Improve accuracy of data held on the PAS & downstream systems within trained knowledge and competency.
Maintain and improve working knowledge of other key systems used within the Trust.
Maintain and improve knowledge of data definitions as defined in the NHS Data Dictionary.
Communicate with internal and external individuals in a secure manner to ensure information is of the highest quality in accordance with Trust policies.
Undertake any training activity to ensure Trust policies and procedures are understood, and to develop any new knowledge within the role.
Ensure departmental procedures within own working environment are kept up to date.
Communicate issues to colleagues as and when required and raise awareness of the Information Quality agenda.
Identify and merge duplicate records on the PAS system when identified.
Inform supervisor of incidental findings on the PAS that may cause errors or require process changes.
Cover sickness and holidays for other team members at the discretion of the supervisor.
Perform daily office duties including handling telephone calls, redirecting mail responding to emails.
Person specification
Qualifications
Essential criteria
- GCSE Maths and English or equivalent
- IT Qualification (ECDL, CLAIT, GCSE or ITQ) or equivalent
Experience
Desirable criteria
- Use of a Patient Administration system (Currently i.PM)
- NHS experience
Skills
Essential criteria
- Able to use own initiative with support from supervisor
- Able to work with a range of professionals
- Ability to work to deadlines
- Able to display attention to detail
- Keyboard and mouse skills
- Able to suggest more effective methods of operation
- Flexible approach to work
- Good interpersonal approach
- Team worker
- Excellent verbal and written communication manner
- Good organisational skills
- Confidentiality awareness
Desirable criteria
- Previous office experience
other
Essential criteria
- Reliability
- Willingness to assist colleagues
- Will be required to undergo training courses to support role
Documents to download
Further details / informal visits contact
- Name
- Helen Johnston
- Job title
- Information Quality Supervisor
- Email address
- [email protected]
- Telephone number
- 0151 706 3588
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