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Job summary

Main area
Estates & Facilities
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mon to Fri)
Job ref
287-CEF-231-24
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree Hospital
Town
Liverpool
Salary
£22,383 per annum, pro rata
Salary period
Yearly
Closing
16/07/2024 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Helpdesk/Clerical Officer - Estates & Facilities

Band 2

Job overview

Working within the Estates & Facilities Admin support team, a post has become available within the Maintenance Helpdesk Teak

The post is predominently based at Aintree, however the post holder may be expected to cross site work.

The post holder must have good excel skills, for data inputting onto spreadsheets.

Main duties of the job

Dealing with Helpdesk and Reception

Issuing Keys

Using CAFM Systems

Raising Orders/Processing Invoices

Managing Service Call Outs/Reports

Updating and Maintaining Electronic Systems

General Office Duties

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

1. Assist with clerical support in the day to day running of the office area to ensure Service provision is met.
2. Responsible for maintaining accurate filing system, case notes and other relevant documentation.
3. To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service.
4. Assist with photocopying duties as necessary.
5. Receive goods deliveries to the Service, signing appropriate documentation.
6. To provide reception support, as and when required, including receiving and admission of clients to the service and assisting with enquiries.
7. To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
8. To take responsibility for good housekeeping in the Office / Reception / Waiting area, ensuring they are kept clean and tidy.
9. To be responsible for the opening and closing of buildings as appropriate. 10. Order stock as required.

 

 

Person specification

Qualifications

Essential criteria
  • Computer / typing skills RSA2/equivalent
  • GCSE/Equivalent

Experience

Essential criteria
  • Experience of working in a busy office
  • Experience of dealing with confidential matters

Skills

Essential criteria
  • Excellent organisational skills
  • Good communication skills
  • Excellent Customer Care Skills
Desirable criteria
  • Ability to use Word / Excel

Other

Essential criteria
  • Ability to adapt and a flexible approach to change

Knowledge

Essential criteria
  • Understanding of issues around confidentiality

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Samantha Hall
Job title
Assistant Business Manager
Email address
[email protected]
Telephone number
0151 529 2432
Additional information

Colleen Cubbon 
[email protected]
0151 529 8649

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