Swydd wag: Support Medical Secretary, Liverpool University Hospitals NHS Foundation Trust, Liverpool

Crynodeb o'r swydd

Prif leoliad: Medicine
Gradd: Band 3
Contract: Parhaol
Oriau: Llawnamser - 37.5 awr yr wythnos (Monday - Friday)
Cyfeirnod y swydd: 287-RMED-248-24

Cyflogwr: Liverpool University Hospitals NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Royal Site
Tref: Liverpool
Cyflog: £22,816 - £24,336 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 24/07/2024 23:59

Support Medical Secretary

Band 3

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Type dictation from audio transcription of clinical correspondence and documentation.
Quality check documentation completed in clinical administration support.
Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
Take minutes of meetings, circulating to relevant groups.
Obtain information as requested by line manager.
Attend appropriate training, meetings and education sessions when required.
Work with managers to review working practices, ways of working and find solutions to problems.
Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
Ensure all mandatory training is up to date and report accordingly.
General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Manyleb y person

Skills/Ability/Knowledge

Meini prawf hanfodol

Excellent communication skills
Able to use own initiative and respond to new challenges
Self motivated and able to work with limited supervision
Manage/prioritise own workload
Ability to accurately maintain computerise and manual filing/documentation system
Ability to work as part of a team
Ability to manage difficult/sensitive situations
Ability and willingness to undertake further training as required

Meini prawf dymunol

Knowledge of internal PAS system
Ability to supervise and motivate a team
Time management skills
Excellent interpersonal and influencing skills
Understanding of Trust internal policies as appropriate

Qualities/Attributes

Meini prawf hanfodol

Able to adopt flexible approach when required
Ability to build and maintain good working relationships

Other Requirements

Meini prawf hanfodol

Understanding of confidential nature of role and awareness of Data Protection Act

Education/Qualifications

Meini prawf hanfodol

Educated to GCSE/O Level standard/equivalent
RSA/OCR Level II or equivalent
Word Processing/Audio typing Skills
Knowledge of medical terminology and secretarial procedures

Experience

Meini prawf hanfodol

Excellent I.T. skills with knowledge and experience of all Microsoft office packages
Experience working in an NHS office environment

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18^th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £18+£5 (standard disclosure) or £38+£5 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first paypoint of the relevant band.