Job summary
Employer heading
General Service Manager
Band 8a
Job overview
A new and exciting opportunity has arisen for substantive recruitment as the General Service Managers within the Division of Medicine based at the Aintree University Hospital.
There is 1 post available within the following Care Groups:
- Diabetes and Endocrinology 1.0WTE
Hasan Rabbani - [email protected]
Head of Operations (Gastroenterology, Endoscopy, Diabetes & Endocrinology)
The successful post holder will be an integral member of the Care Group’s
Management Team and will be responsible for supporting the delivery of speciality specific strategic plans and will therefore contribute to the Division’s overall strategies and objectives.
Main duties of the job
The General Service Manager is accountable for:
Assisting with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/ several small budgets, and contributing to writing local polices.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook – Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Detailed job description and main responsibilities
The Service Manager will support work to drive the strategic direction and policy setting for the service within
the context set by the Care Group leadership team, maintaining an essential communications link between
the speciality/specialities and feeding into the Care Group leadership team
Person specification
Qualifications
Essential criteria
- Degree level or equivalent
Desirable criteria
- Management qualification or equivalent
Experience
Essential criteria
- Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
- Experience of being accountable for a clinical service
Knowledge
Essential criteria
- Understanding and appreciation of diversity
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
Desirable criteria
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
- Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
Skills
Essential criteria
- Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse data and information, including preparing responses to issues often within tight timescales.
- Ability to support business planning processes on behalf of the speciality
- Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the speciality and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems.
- Cope with competing priorities and a demanding workload
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
Desirable criteria
- Demonstrate competent project management skills
- Deal with uncertainty and complexity in a political environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hasan Rabbani
- Job title
- Head of Operations
- Email address
- [email protected]
- Telephone number
- 01453 700 932
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